Hi Guys,
Thought I would share some information about an Emirates experience in the last couplde of days.
Emirates Flight EK419
Depart Thursday 9th March
Sydney - Dubai - London
My step daughter booked her flight and arrived at Sydney Airport. She then checked in and was advised the flight was 1 and half hours delayed and provided with a meal voucher of $15.
As the time came to board she like all the other passengers were told there was a technical issue and the flight was going to be delayed further.
So after many updates of being delayed at 1130pm they advised the flight was cancelled and they will provide accommodation, breakfast and lunch along with $20 worth of calls to call friends and family etc.
Friday 10th March
Was advised at the hotel that the flight was delayed even further and wasn't leaving until 230pm.
After arriving and checking in the flight departed at 230pm (i believe). The flight was now Sydney-Bangkok-London.
Saturday 11th March
After arriving in Bangkok they were stuck on the tarmac due to technical difficulties. After various updates and being told just another 10 mins it turned out to be close to 4 hours on the plane with no lighting, air con etc.
Now once in the terminal they were given accommodation at Loui's Tavern. From what she told me she wasn't provided with much information about where she was staying and having her passport taken off her and not being explained as to why this was happening.
Emirates provided the accommodation however did not provide any provision for meals, phones calls back home etc. She has also stated she doesn't have any of her luggage appart from her carry on stuff. the place she is staying is that bad she will not sleep in the bed. The staff at the hotel speaks little english making it difficult to communicate with the staff there.
After i spoke with her and using all her credit on her phone I had to make some calls for her as typically Vodafone's pre paid system is down but thats another issue. I spoke with Emirates to find out what was happening for her and and they couldn't even find her in the system with me providing her fligh out of Sydney and her name. The lady I spoke wiht required a booking ref to do it. Anyway 30 mins later the customer service lady managed to locate her details and provide me with her flight details to pass on to her. I was lucky I guess that they gave them to me.
So now after being delayed her flight is now Bangkok-Dubia-London which she isn't very happy with.
Whislt on the phone to the customer service officer, i asked what are the chances of giving her an upgrade due to the inconvenience who advised me that she couldn't and she would have to put a complain in writing when she got back to Australia.
For a first time flyer with Emirates I'm this will be the last time she travels with them and i'm also not even going to attempt at a first time experience with them.
I've told her she should complain at the customer service desk at bangkok and try for an upgrade. So as of 1 hour ago from this post she is still in Bangkok.
Anyone got any advise for the writen complaint?
Thought I would share this story for anyone thinking of travelling with Emirates.
Thought I would share some information about an Emirates experience in the last couplde of days.
Emirates Flight EK419
Depart Thursday 9th March
Sydney - Dubai - London
My step daughter booked her flight and arrived at Sydney Airport. She then checked in and was advised the flight was 1 and half hours delayed and provided with a meal voucher of $15.
As the time came to board she like all the other passengers were told there was a technical issue and the flight was going to be delayed further.
So after many updates of being delayed at 1130pm they advised the flight was cancelled and they will provide accommodation, breakfast and lunch along with $20 worth of calls to call friends and family etc.
Friday 10th March
Was advised at the hotel that the flight was delayed even further and wasn't leaving until 230pm.
After arriving and checking in the flight departed at 230pm (i believe). The flight was now Sydney-Bangkok-London.
Saturday 11th March
After arriving in Bangkok they were stuck on the tarmac due to technical difficulties. After various updates and being told just another 10 mins it turned out to be close to 4 hours on the plane with no lighting, air con etc.
Now once in the terminal they were given accommodation at Loui's Tavern. From what she told me she wasn't provided with much information about where she was staying and having her passport taken off her and not being explained as to why this was happening.
Emirates provided the accommodation however did not provide any provision for meals, phones calls back home etc. She has also stated she doesn't have any of her luggage appart from her carry on stuff. the place she is staying is that bad she will not sleep in the bed. The staff at the hotel speaks little english making it difficult to communicate with the staff there.
After i spoke with her and using all her credit on her phone I had to make some calls for her as typically Vodafone's pre paid system is down but thats another issue. I spoke with Emirates to find out what was happening for her and and they couldn't even find her in the system with me providing her fligh out of Sydney and her name. The lady I spoke wiht required a booking ref to do it. Anyway 30 mins later the customer service lady managed to locate her details and provide me with her flight details to pass on to her. I was lucky I guess that they gave them to me.
So now after being delayed her flight is now Bangkok-Dubia-London which she isn't very happy with.
Whislt on the phone to the customer service officer, i asked what are the chances of giving her an upgrade due to the inconvenience who advised me that she couldn't and she would have to put a complain in writing when she got back to Australia.
For a first time flyer with Emirates I'm this will be the last time she travels with them and i'm also not even going to attempt at a first time experience with them.
I've told her she should complain at the customer service desk at bangkok and try for an upgrade. So as of 1 hour ago from this post she is still in Bangkok.
Anyone got any advise for the writen complaint?
Thought I would share this story for anyone thinking of travelling with Emirates.