EDR Targeted Bonus Point Promotions

[Major]

Spend $120 save $20

 

[rainbowgirl]

Spend $120 save $20

It sounds like EDR are trying the current flybuys method. I hope they also have $ off promotions for lower spends such as $50.

 

[Major]

It sounds like EDR are trying the current flybuys method. I hope they also have $ off promotions for lower spends such as $50.

I agree. Did a $120 shop on Tuesday so any spend this weekend will be minimal

 

[amaroo]

2 of us got:-

Spend $120 for 500
Spend $160 for 750

Will take one up on the usual essentials.

 

[medhead]

What is considered deli? Maggie beer pate in the "special" fridge near the deli counter?

 

[Deleted User]

Ask the manager. ..,?

 

[Grooba]

What is considered deli? Maggie beer pate in the "special" fridge near the deli counter?

Not sure exactly what constitutes a "deli" item but on my last promotion of $5 spend on "everyday essentials" for 150 points the fine print at the bottom of the email specified exactly what was part of the required spend.

 

[Blackswan]

2 of us got:-

Spend $120 for 500
Spend $160 for 750

Will take one up on the usual essentials.

I got $80 for 500, and $120 for 750, purchase between 14 and 16 March

 

[Aeolus]

I stopped using my card for a while and received $15 off for $100 spent this weekend.

 

[drross]

same offer but $70 spend! Must know we like beer

bought approriate amount of beer. Did think to give it a miss and see if that activated a better offer next time but beer fridge was empty....2 daughters are visiting!

 

[medhead]

Ask the manager. ..,?

Not sure exactly what constitutes a "deli" item but on my last promotion of $5 spend on "everyday essentials" for 150 points the fine print at the bottom of the email specified exactly what was part of the required spend.

Reread the email and it says spend in the deli department. I guess that covers more than just the deli counter.

 

[rogerkambah]

Thought I was going to have to HUACA on a WWEDR call centre person on Friday. After going through formalities of establishing my identity, explained that I had not received bonus points for a BWS offer of 'Spend $100, get 500 bonus points'.

Call centre person asked for all details on payment slip which I gave her. These checked out ok and then she said that I hadn't received the bonus points because I had not shopped at Woolworths.

I agreed I had not shopped at WW, but at BWS, as this was the offer: Shop at BWS, spend $100 for 500 bonus points.

CCP: You haven't shopped at WW.

Reiteration by self of BWS offer and an explanation that WW Liquor is now rebranded as BWS. Not sure she understood this concept though.

CCP: You haven't shopped at WW. At the third iteration that WW Liquor was rebranded as a BWS and the offer was from BWS I realised I was getting a bit loud and apologised to her. She finally said she would have to confirm with EDR.......team and would put me on hold.

Came back 7 or 8 minutes later to say she could credit 500 points. No admission though that she was wrong in her initial assessment of the situation that I wasn't eligible for the bonus points because I hadn't shopped at WW.

I think that this is yet another example of poor training of call centre staff, where the customer is fobbed off, unless they know exactly what their rights in relation to offers are.

Then she asked whether I would be prepared to answer a short survey of my experience today!!!!!!!!!! I'm waiting for the points to credit first.

Now, as some would know I have a problem with QF not crediting some points from a voucher purchase some months ago. I'm wondering whether QF will ask me to complete a satisfaction survey, if the points ever credit.

 

[drross]

What a really horrible experience

 

[rogerkambah]

What a really horrible experience

No, not a really horrible experience, but I was a bit annoyed at having to explain 3 times in words of one syllable or less that I had received and partaken of a BWS offer, and it was not a WW offer, but still came under the WWEDR program.

More annoying is that call centre staff are obviously not properly trained or kept up to date on rebranding and offers pertaining to the WWEDR program.

I expect it took around 20 mins of my time, and I'm getting rather p****d off at having to remind merchants of their obligations in regard to the offers they make, once those offers are taken up and the conditions have been complied with.

 

[ellen10]

Sadly I have missed some BWS bonus points.
But I had not kept my receipts.
Lesson learnt, but I rarely shop there as I have a closer Dan Murphys and prices are way cheaper.

 

[ellen10]

Shopping done $82.45
Bonus points 500 yay!

 

[zig]

I have also missed some BWS points lately, but fortunately kept the receipt (learnt that one the hard way). Having dealt with the call centre previously, the last time I had a problem with points posting I contacted them via email and had a positive outcome, so will give email another go. Call centre experience previously was quite bad.

 

[whatmeworry]

I got $80 for 500, and $120 for 750, purchase between 14 and 16 March

Got this on 2 accounts.

I stopped using my card for a while and received $15 off for $100 spent this weekend.

Got this on another account.

Had nothing I needed at WW. Hopefully will receive we miss you offers when I needed to stock up.

 

[QF WP]

Failed to get our 1K points over the weekend - $275 was just too high.

 

[Deleted User]

And this just in my inbox from WOW

View attachment 26280



I'm glad they have noticed that I've been using less of their fuel since the removal of high discount converted into points.... I'll suggest again that as far as I'm aware of there is nothing stopping them offering me 10 points per litre if spending ~$150 within the supermarket.

Perhaps somebody should suggest on their Facebook site, that they should / could occasionally do something like this ...

Spend $50 at Woolworths Supermarket for 5 points per litre (Maximum 150L)
Spend $100 at Woolworths Supermarket for 7.5 points per litre (Maximum 150L)
Spend $150 at Woolworths Supermarket for 10 points per litre (Maximum 150L)
Spend $200 at Woolworths Supermarket for 12.5 points per litre (Maximum 150L)