EDR tardy in posting bonus offer points?

[elbarto]

I received a couple of offers a few weeks back, one was spend $40 and get 300 points and another was spend $30 on games and get 250 points. The T&Cs state points will be posted 7 days after the offer ends, and it has now been more than 7 days since. Now I'm certain I activated the offers, and have yet to see any points. Has anyone else had delays with points postings?

 

[blackcat20]

I find that the points usually come through on the Wednesday or Thursday when the offer ends on Sunday. Might be worth a phone call...hope you've got your receipt!

 

[QF WP]

I've had the same problem, so have started a spreadsheet to map when I should expect them and how long they take. From the date of the offer, it has been 12 days until most of mine have been posting (posting on the Friday following the end of the promo, so generally 5 days after the end of the promo), but the last couple of weeks they have missed that benchmark. Off to ring them now.

 

[elbarto]

I just sent a request through their website for them to advise of the process (I can't be bothered sitting on a phone at the moment) to claim missing points. I'm missing a non-bonus points posting from a purchase I made in Big W about two weeks ago.

 

[elbarto]

It would seem that purchases made at the new Big W in Majura Park here in CBR aren't posting. I made a purchase out there and another one at another Big W in CBR and I've only received points for one of those purchase.

 

[JohnK]

Funny thing is regardless of whether you are getting bonuses or not from my experience you need to speak to a customer service rep before bonus points will post.

That means if you put in a request through a website you will need to answer phone call when Everyday Rewards call or they will send you an email to call them as they have not been able to reach you.

Just my experience....

 

[QF WP]

I'm still waiting for 254 points (net, after the first 50 are excluded) from DSE from 14 February. I've rung twice with the receipt details and I'm hoping to log on tomorrow to FINALLY see it posted.

If not, then all hell is going to break loose on Monday

 

[QF WP]

Elbarto, were they both one week promos, or was one a 2 week one? I got caught with that one and thus the reason I set up my spreadsheet

 

[elbarto]

Both were one week ones and they were back in late Feb early March, so the points should have posted by now. One was a Spend X in Woolworths and choose between x00 points or x cents per litre off and the other one was buy any game, dvd or music over $30 and get 250 points. I can't seem to find the receipts for either of these purchases, so it seems I'm going to have to go without about 550 points. The annoying part is, since it appears I'm not taking advantage of these offers, Woolies aren't sending me any new offers.

 

[QF WP]

Aaagghh, may you find those receipts elbarto - that's too many bonus points to miss out on.

 

[rainbowgirl]

elbarto, please ring the call center even if you can't find the receipts. Ask to be put through to a supervisor or to have a supervisor call you back. I have spoken directly to supervisors before and given them dates of specific purchases. They have the ability to look up individual transactions just based on the date of the transaction and the store you went to.

With the Woolworths bonus offer, was the purchase over $30? If it was there would hopefully be a fuel voucher generated from that visit. If that voucher is there then that gives at least some proof of the transaction. It might take some work on the phone to get through to someone who can understand the situation, but please be patient and persistent. Good luck.

 

[elbarto]

Good news everybody, I found the receipts.


Sent from my iPhone

 

[QF WP]

That certainly makes it an easier conversation with EDR. Bet you're breathing a little easier now

 

[elbarto]

That certainly makes it an easier conversation with EDR. Bet you're breathing a little easier now

Well yes and no. While I was making some note about the offer, my partner pointed out the Woolworths offer was spend $20 and over on Fruit and Vegetables. Which a quick tally of the produce items on the receipt shows was only $14.00. So no bonus points for that one. However, the 250 for games and DVDs I'm certainly still going to follow up.

 

[QF WP]

Damn, I know that feeling - missing out on bonus points. Go forth and get the missing one elbarto.

 

[elbarto]

After finally getting around to sending my receipts to EDR, I received an email yesterday saying that the points will be posted to my account. As yet, I can't see the points in my QFF account, hopefully the next day or two!

 

[whatmeworry]

Every time we have to requested points that did not post, we should get bonus points! As an incentive to improve their performance!

 

[robd]

Thought my points weren't going to post from a bonus offer. Remembered thinking at the time that I must keep this receipt just in case. Checking, checking, checking..... Took about 2 weeks, but points finally posted. Thank God, cause I can't find the receipt anywhere.

 

[QF WP]

As I posted in the EDR bonus thread, I'm still waiting for mine from the Macro bonus offer - hoping they get processed in the Friday run.

 

[markis10]

As I posted in the EDR bonus thread, I'm still waiting for mine from the Macro bonus offer - hoping they get processed in the Friday run.

As I mentioned in the other thread, mine posted last night and it looks like they counted all the shops including the few I did where the receipts remained in my pocket when the clothes got washed!