Downgraded from Business Class.

[MEL_Traveller]

Come to think of it, the other situation to which I previously posted a link (where the customer was going to Consumer Affairs)... that too went silent. Maybe there is some NDA? Although I can't really see why it would be necessary. If the company wanted to avoid this situation again it could just revise its guidelines, publish them, and everyone would be happy. QF says this happens so very rarely, so anything they pay out is hardly going to affect their bottom line.

 

[serfty]

If there is an NDA then the basic explanation has been mentioned upthread ...

... to paraphrase ... floodgates and all that ...

 

[sweens]

Flying In J to JNB tomorrow and like many others In the past I just taken it for granted that all will be OK when I check in at the SYD F counter in the morning J booking = a J seat but I processed an OLCI this morning just to be sure...it has really made me think that in the past I was wrong to think that as a WP I would have no issues now I am not so sure!

 

[DC3]

I'll hazard a wild guess there's an NDA of sorts

I would think that at some point BNEFlyer will get back to us with an update, as advice was asked through this forum and it was readily offered.

I can't imagine how BNEFlyer would be subject to a gag order, not being the aggrieved party.

Even just "Well I don't know what the terms of the agreement were as I'm told it's confidential but they seem very happy. By the way, they are both flying to the USA in First Class on QF next year".

Hi all, I'm asking for a friend here ...

Does anyone have any idea what may have happened and what compensation they should demand, or how else they could be accommodated? .........

 

[timster]

I'll hazard a wild guess there's an NDA of sorts

Let's not speculate in the absence of information shall we, except to say that an NDA would clearly come under the heading of "adding insult to injury".

If "world class yield management" works as well as RR implied, then these events are extremely rare. Hence at minimal cost to QF (no risk of floodgates ...) , granting and then publicizing an overwhelmingly favourable outcome for the parents in question would assuage those who have viewed this thread 66,000 times already (as of now). It would convince them that - should they be in a similar position - they would be ethically treated with similar fairness.

 

[RAM]

Come to think of it, the other situation to which I previously posted a link (where the customer was going to Consumer Affairs)... that too went silent. Maybe there is some NDA? Although I can't really see why it would be necessary. If the company wanted to avoid this situation again it could just revise its guidelines, publish them, and everyone would be happy. QF says this happens so very rarely, so anything they pay out is hardly going to affect their bottom line.

Never admit they did anything wrong but as a goodwill gesture... after delaying and saying no....

 

[Princess Fiona]

Let's not speculate in the absence of information shall we, except to say that an NDA would clearly come under the heading of "adding insult to injury".
.

I'm not speculating, merely hazarding a wild guess.
Could equally be that the family has decided that the portrayal of QF on here (including but definitely not limited to posts by EmilyP) is not helpful to their continued engagement with QF regarding fair compensation for acceptance of an involuntary downgrade.

No insult, no injury.

 

[JohnK]

Yes, but it's been 2 weeks since we heard anything from the OP. Just waiting to hear how they got on.

I think the less we hear would imply a more than satisfactory outcome?

I certainly hope so.

 

[amaroo]

I think the less we hear would imply a more than satisfactory outcome?

I certainly hope so.

Indeed. It's comforting to speculate they finally received some decent treatment and adequate compensation for the rubbish dealt out by QF staff.

 

[QF WP]

I would think that at some point BNEFlyer will get back to us with an update, as advice was asked through this forum and it was readily offered.

I can't imagine how BNEFlyer would be subject to a gag order, not being the aggrieved party.

BNEFlyer might not be subject to a gag order, but if EmilyP's parents are, then there will be no information passed on for BNEFLyer to share

 

[DC3]

I just want to hear about their next big trip in the pointy end.

 

[ComeFlyWithMe]

I think the moral of this simpler and fairer™ thread is that QF's world class yield department is supported by their world class PR department.

 

[Pushka]

I think the moral of this simpler and fairer™ thread is that QF's world class yield department is supported by their world class PR department.

And that can be interpreted in contradictory directions.

 

[ComeFlyWithMe]

And that can be interpreted in contradictory directions.

Ambiguity intended, I'm learning from QF!

 

[Anna]

If there is a settlement agreement with a confidentiality clause, I hope the price of confidentiality was appropriately factored into the settlement.

 

[RAM]

I think the moral of this simpler and fairer™ thread is that QF's world class yield department is supported by their world class PR department.

Close but slight mistake in choice of one word; "Supported". Also maybe left a few words out at the end of the sentence.

I think using either 'determined' or 'controlled' are more accurate verbs.

I think the moral of this simpler and fairer™ thread is that QF's world class yield department is determined by their world class PR department and its consultants.

Or maybe I am wrong.

 

[timster]

The simplie implication of an NDA would be that while these pax might have now got a favourable outcome - which we still have absolutely no reason to assume - future pax suffering the same initial treatment cannot expect anything other than what's in the T&Cs, ie sweet FA ...

... unless perhaps they can generate a 60,000-view backlash on AFF.

 

[MEL_Traveller]

Close but slight mistake in choice of one word; "Supported". Also maybe left a few words out at the end of the sentence.

I think using either 'determined' or 'controlled' are more accurate verbs.

I think the moral of this simpler and fairer™ thread is that QF's world class yield department is determined by their world class PR department and its consultants.

Or maybe I am wrong.

It seems to be a case of being the other way around.

An issue is raised, it gets taken to the relevant department, and an answer is provided.

Rather than the PR rep saying 'hang on guys, this answer won't cut it' - it's simply relayed lock stock and barrel, no matter whether the answer is appropriate or not.

 

[Austman]

I've agreed to a NDA in the past.

That did not prevent me from saying that I've agreed to a NDA. But I couldn't disclose the details of it.

 

[amaroo]

The simplie implication of an NDA would be that while these pax might have now got a favourable outcome - which we still have absolutely no reason to assume - future pax suffering the same initial treatment cannot expect anything other than what's in the T&Cs, ie sweet FA ...

... unless perhaps they can generate a 60,000-view backlash on AFF.

No doubt you've hit "nail on head" with this observation. Good luck to the passengers concerned (assuming they have received satisfactory outcome) ... and, well done to the many AFF members that saw fit to ensure this dastardly deed morphed into 1,000 post / 70,000 view embarrassment for QF!