Does RedRoo still grace us..

[Virgin Bart]

.. with his presence?

.. or her...

Oops.

 

[TomVexille]

Nice save

The one I met was a her

 

[RooFlyer]

How long ago was that TV?

I suggest the answer to the OPs question is :

"No."

 

[TomVexille]

How long ago was that TV?

I suggest the answer to the OPs question is :

"No."

I met her at AFF#9

There was a thread sometime last year about this. As I understand the person who looked after AFF as part of their role was made redundant as QF rationalised Customer Care/Social Media teams. Officially the social media team still monitors AFF but I suspect we no longer have a dedicated rep who really enjoyed their time on AFF. I hear through the grapevine that the PM's still go to this persons email address so unless the current team log in and check PMs, they aren't getting through.

As Red Roo's (two words) last activity was 12/12/16, I suspect twitface is the way to get in contact with the social media team unfortunately.

 

[OATEK]

Haven't seen Red Roo as a "browser" for quite a while, let alone contributing....

 

[Sdtravel]

I met her at AFF#9
As Red Roo's (two words) last activity was 12/12/16, I suspect twitface is the way to get in contact with the social media team unfortunately.

That is really sad and unfortunate. As i said in the other thread some time ago my experience with the old Red Roo turned around a bad situation. Its a shame QF enhanced such a valuable resource.
I had been wondering for a while if this had been the case since the activity had really dropped off but was still hanging onto some hope Red Roo was still alive.
I dont use twitface and dont see myself signing up in the near future.

 

[serfty]

.... I hear through the grapevine that the PM's still go to this persons email address so unless the current team log in and check PMs, they aren't getting through. ...

Partly correct.

There was a significant period last year until mid December when emails did go the "great bit bucket in the sky". However this situation had been "fixed".

When the redundancies occurred last year, the email address was changed to that of continuing member of the media team. That person had since moved on - about three weeks ago the emails were switched to Qantas' generic social media email address.

 

[TomVexille]

Partly correct.

When the changes occurred last year, the email address was changed to that of another continuing member of the media team. That person has since moved on and about three weeks ago the emails were switched to Qantas' generic social media email address.

Until then there had been a significant period last year when emails did go the "great bit bucket in the sky".

Thanks for the clarification

 

[Pushka]

Red Roo made no response to a help me please PM back in April '16.

 

[TheInsider]

I think the majority of their 'Social Media' team are now based in Auckland, where the call centre is.

 

[RichardMEL]

I think the majority of their 'Social Media' team are now based in Auckland, where the call centre is.

HBA shifted East Bro?

Re prior Red Roo.. I met one of them last year before the sad departure, and they were wonderful to have a quick chat to in person.

The thing I'll always remember is that this particular version would OFTEN be browsing and posting at very out of hours times - I'm talking 11pm at night, and they were based in SYD and in my view went, many times, above and beyond. I never asked them for any kind of help though I was offered, and happily accepted, a seat on that final 767 flight at short notice so I supposed I have some bias there, but I was always amazed that they were not only on during work hours but often also during their downtime which I thought was pretty dedicated. Sure, not everyone was happy at the time (can you please ALL the people ALL the time?) and sometimes I wondered if some people's expectations were perhaps a bit inflated due to some of the really wonderful results and stories posted here of actions done on their behalf by the Roo. That aside, the definite drop in activity and response has been very clear and obvious... and that's sad both for QF and for us, but the result of their choices too. They had a fantastic resource there who went above and beyond not only to help a lot of people but, in doing so, promote QF in a positive light - through such actions and even being "there" and seen to be responsive and active (as opposed to the PR posts of company approved news)

 

[kpc]

I met the last Red Roo several times, and she came to a few AFF functions, including, IIRC, the AFF Do in Cairns last year. Unfortunately, she lost her job in the last QF restructure of their social media team; this sums up nicely my opinion of her presence on AFF

They had a fantastic resource there who went above and beyond not only to help a lot of people but, in doing so, promote QF in a positive light - through such actions and even being "there" and seen to be responsive and active (as opposed to the PR posts of company approved news)

 

[RichardMEL]

She was also at a non-AFF function (but many who were there are on AFF) tour of BNE maintenance in 2015 with the A330 refit going on. She took time out on her weekend to organise to come up there and see a lot of people. It wasn't just a 9-5 job for her.

 

[TomVexille]

She was also at a non-AFF function (but many who were there are on AFF) tour of BNE maintenance in 2015 with the A330 refit going on. She took time out on her weekend to organise to come up there and see a lot of people. It wasn't just a 9-5 job for her.

It really wasn't. Pretty sure when she came to CNS that was on her own time as well.

 

[Pushka]

I've met a she RR and a he RR. Both very nice and a shame that their contribution has disappeared. Almost contrary to modern trends. Weird.

 

[RichardMEL]

She definitely took time from her family for some things and I know at least one event she wanted to get to but couldn't get a seat up.

She was special. I hope her talent and passion is being fully appreciated somewhere else and she's being appropriately compensated. QF made a bad call IMHO.

 

[TheInsider]

HBA shifted East Bro?

I meant in addition to HBA, but I am quite sure the majority of Facebook, Twitter and whatever else is all done by the AKL staff. This is including the online qantas chat.

 

[Limewood]

Met her at the CNS get together, had a good chat with her was a very nice person must say, my wife won the Qantas door prize of a 3m long picture of Sydney harbour circa 1900's, its still in its tube . Its hard for a online rep to cover all bases and unable in many cases to answer the flack posted.

 

[JohnK]

Very disappointing.

 

[RichardMEL]

As a general comment that QF devoted resources at all to niche groups like AFF, FT etc is actually, I reckon, pretty good. Sure, they weren't the first or the best compared to some others, but while we as a whole probably are worth a not insignificant revenue source for QF, we're still a small minority of their customer base. The pity is the cutbacks have caused a loss of this to a large degree. It's unfortunate, but given QF need to fix things like ridiculous call wait times having someone look over such groups is probably a fair ask. A loss for all