Does RedRoo still grace us..

[TomVexille]

Mods, following four pages of discussions I think I understand correctly that I shouldn't expect a response from RedRoo to a PM?

I wouldn't expect one, but it help if you PM the right person, the QF account is Red Roo two words

 

[Sdtravel]

I know i have commented but again its really sad.
I still really enjoy my flights on QF and very much push to get them even though they might be more expensive or not great timing.
The old Red Roo was happy for us to PM them anytime. http://www.australianfrequentflyer....literally-spilt-milk-73110-2.html#post1372620 Even commented to me such when i wasnt sure about if i should or not.

I can comment that the online chat is worthless. On the 3 times i have used it (of which it is impossible or well hidden to directly access it without just going to some page & waiting about) they provided no help.
Seriously after 5+ messages of "please hold i will be right with you" & 15 minutes later i got a message "Sorry i cant help you please call".
If you are checking with others say "Please wait while i check" otherwise i get the impression that what is most likely happening is that it auto starts the chat & posts the "please hold" so it looks good on stats that wait times are low. Then your chat people dont know much anyway so just tell everyone to call.

 

[QF WP]

Mods, following four pages of discussions I think I understand correctly that I shouldn't expect a response from RedRoo to a PM?

As per serfty's post

There was a significant period last year until mid December when emails did go the "great bit bucket in the sky". However this situation had been "fixed".

When the redundancies occurred last year, the email address was changed to that of continuing member of the media team. That person had since moved on - about three weeks ago the emails were switched to Qantas' generic social media email address.

Depending on when you sent it (or re-sent it), it may still get a response, but it will take longer as AFF is no longer a single persons' responsibility, but rather a team in SYD HQ who manage all social media channels...

 

[Pushka]

As per serfty's post


Depending on when you sent it (or re-sent it), it may still get a response, but it will take longer as AFF is no longer a single persons' responsibility, but rather a team in SYD HQ who manage all social media channels...

Which means that everyone and no one is accountable any more. 'I thought he would respond' - 'no she said she would' - 'I assumed they would respond' etc etc.