Dodgy Call Claiming to be QFF Program Representative | Australian Frequent Flyer
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Dodgy Call Claiming to be QFF Program Representative

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DMMatlin

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I've received numerous calls this morning advising that my QFF Number has been selected to receive a $999 credit. The call starts with an automated voice recording and connects to an overseas call center. I immediately triggered this to be a scam of some sort and ended the call. But the process has reoccurred a couple more times this morning.

The interesting thing is that the call is coming in on a number only connected to my QFF profile. Mrs DM, also a QFF, has also received the same call this morning.

Called the QFF Service Center to check the validity of the promotion... And they confirm that this isn't a legitimate call.

Of the joy of internet bookings, shared loyalty programs, etc. Not sure that I'd actually connected the following dots... Adding my QFF number to a hotel booking means that the hotel has access to my data within the QFF program (phone numbers and maybe more)... Makes sense when I stop and think about it, just hadn't thought through the implications of it.

Be aware all you points chasers out there... Where's your data ending up! :eek:
 

OzEire

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That is annoying. Seems to happen more and more often.

You have a number "only connected with your QFF profile" ? If you have never used this number anywhere else then it could only have come from QF sharing your details with a third party- that would be a concern.
 
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mannej

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VA have also had the same occur recently. Perhaps it is like those receiving the Microsoft calls when they only have an apple - I.e opportunistic and not actually linked to QF or VA numbers at all.
 
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sampson

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Who'd believe Qantas actually has real people you can talk to for free.

Unbeeeelievable. :p
 

ketsuzei

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opportunistic and not actually linked to QF or VA numbers at all
Seems highly likely. Any phone number can be targeted randomly by scammers, no matter where it has or hasn't been revealed to legitimate businesses.
 

harvyk

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VA have also had the same occur recently. Perhaps it is like those receiving the Microsoft calls when they only have an apple - I.e opportunistic and not actually linked to QF or VA numbers at all.
It's the way a scammer works. They are much like fishermen (thus the term phishing), they cast a wide net out and hope they catch someone in it. They know that 99.9% of people will realise it's a scam or not be in the target group, however it's that 1 in 1000 person who does fall for it which makes it worthwhile for them.
 

SeatBackForward

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The skeptic in me wonders how much of these phone scammers can be traced back to the outsourcing of so much data processing by Australian businesses? Did they truly believe that all the confidentiality agreements would be upheld? particularly in countries where the rule of law isn't on par with our standard? I'd say its another example of lazy IT Managers managing risk by contractual arrangements rather than any actual measures.
 

burmans

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The skeptic in me wonders how much of these phone scammers can be traced back to the outsourcing of so much data processing by Australian businesses? Did they truly believe that all the confidentiality agreements would be upheld? particularly in countries where the rule of law isn't on par with our standard? I'd say its another example of lazy IT Managers managing risk by contractual arrangements rather than any actual measures.
The skeptic in me would suggest thats an easy claim to make but harder to actually prove!

Actually one of the provisions in the recently changed Privacy Act was introduced to try and combat this.[h=3]APP 8 — Cross-border disclosure of personal information[/h]Only time will tell if they are effective but the law tries to put more responsibility back on the Australian company when they send data to companies overseas (or allow it to be accessed from overseas) that they take reasonable steps to ensure this WILL comply with out Privacy laws. In my opinion though, in time this will lead to less outsourcing as it becomes obvious that in many cases it is not reasonable to assume the relevant Australian Laws are being complied with (e.g. cases like this).
 

QF WP

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I'd be taking them off track and saying that you aren't a QFF member, but you do have Velocity...do you know about how good that program is...and start a vapid verbal barrage about the differences, anything to waste their time... :D
 
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To be honest it has become almost impossible to trust any phone call or e-mail you get - we've stopped making donations over the phone because how do you know where you credit card details end up. Today I received an invitation to connect with someone on Linked in and it ended up being a Nigerian scam - the profile is genuine, but everything after that is not!
 

harvyk

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The skeptic in me wonders how much of these phone scammers can be traced back to the outsourcing of so much data processing by Australian businesses? Did they truly believe that all the confidentiality agreements would be upheld? particularly in countries where the rule of law isn't on par with our standard? I'd say its another example of lazy IT Managers managing risk by contractual arrangements rather than any actual measures.
Whilst I'm sure that scammers would love to get hold of such lists, in a lottery scam like this one access to such lists are not overly useful. What they are after are people who are easily excited and accept things on face value. As a result you'll probably find the scammers are more targeting geographic regions than actual or perceived customer lists. The former is something that the white pages would be as useful to you as attempting to buy customer lists.
 

SeatBackForward

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Whilst I'm sure that scammers would love to get hold of such lists, in a lottery scam like this one access to such lists are not overly useful. What they are after are people who are easily excited and accept things on face value. As a result you'll probably find the scammers are more targeting geographic regions than actual or perceived customer lists. The former is something that the white pages would be as useful to you as attempting to buy customer lists.
But doesn't explain how a number that is only linked to a QFF profile, is specifically targeted with a QFF scam call.
 

ketsuzei

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But doesn't explain how a number that is only linked to a QFF profile, is specifically targeted with a QFF scam call.
They could call any number at random and there'd be a fair chance of a QFF member picking up. Qantas is as much a victim in this sort of scam as anyone else.
 

harvyk

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But doesn't explain how a number that is only linked to a QFF profile, is specifically targeted with a QFF scam call.
Random chance. If it was a phone number only callable by QFF (and by that I mean one that I could not call using the phone sitting next to me right now) then that's a different story. It might be one that only QFF knows about, but the reality is it can still take calls made from almost anywhere in the world.
 

harvyk

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They could call any number at random and there'd be a fair chance of a QFF member picking up. Qantas is as much a victim in this sort of scam as anyone else.
Since there are now 10 million members, lets assume at least half of those are Australian (and it's probably much higher), with roughly 23 million Australians that gives the scammers a better than 1 in 5 chance the random number they just called happens to belong to a QFF member.
 

Katy

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My mother got the Virgin version of this scam and they asked for her by name, so it's not just random dialling of numbers and hoping someone picks up.
 

burmans

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Since there are now 10 million members, lets assume at least half of those are Australian (and it's probably much higher), with roughly 23 million Australians that gives the scammers a better than 1 in 5 chance the random number they just called happens to belong to a QFF member.
Yes , you just beat me to it. If you take childern out of the equation you'd be looking at probably 60% hit rate. That's more than enough for scammers to make something of, given they send out emails hoping you have an ANZ/WBC etc account.
 

RAM

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I received the Velocity call in mid May from an Indian call centre after an automated 'Australian' Virgin-like accent intro. Very credible start along the lines of;

"We at Virgin like to reward our loyal customers when they least expect it. That's the Virgin way." Or words to that effect. Then went on to say hold on while we get you to speak to one of our team members. Cue the Indian call centre.
Within a few seconds it is clearly a scam (if you are a born sceptic) but if you are distracted (call was around dinner time on a weekday) then who knows.

What I like to do is say that someone has just come to the front door can you please hold on as the offer sounds great and I really want to take you up on it. Then leave the phone off the hook until you get the disconnected tone.

Unfortunately that call only waited for just under 4 minutes.
 

Red Roo

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We're aware some customers are still receiving calls purporting to be from Qantas: Scam phone calls purporting to be from Qantas

We share your concerns regarding this ongoing scam, and are continuing to work with the relevant internal and external channels. If you've received such calls, we strongly encourage you to report them to SCAMwatch directly.
 
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