I think I've mentioned previously that I've been impressed at DL's recognition of VA status. Thought I'd share a recent tidbit I found pretty interesting.
I've just had a flight for this weekend to Central America booked for me by our partners over there, and some bozo in the travel agency messed up my name (LAST FIRST MIDDLE instead of FIRST MIDDLE LAST). Anyway, that's not the interesting bit - what I found more interesting was that although I could get into the 'manage my flight' booking using the wrong name, when I was there I couldn't enter my VA details, as a message saying the 'name linked to that account did not match the name linked to the booking' immediately came up after pressing enter.
They've finally fixed my name, and now everything works.
It seems VA at least do a pretty good job of keeping DL updated on who to treat as elites, and DL do a pretty good job of recognising them. Just found it interesting.
I've just had a flight for this weekend to Central America booked for me by our partners over there, and some bozo in the travel agency messed up my name (LAST FIRST MIDDLE instead of FIRST MIDDLE LAST). Anyway, that's not the interesting bit - what I found more interesting was that although I could get into the 'manage my flight' booking using the wrong name, when I was there I couldn't enter my VA details, as a message saying the 'name linked to that account did not match the name linked to the booking' immediately came up after pressing enter.
They've finally fixed my name, and now everything works.
It seems VA at least do a pretty good job of keeping DL updated on who to treat as elites, and DL do a pretty good job of recognising them. Just found it interesting.