Disappointing Upgrade [Non existant Service]

[Pushka]

We’ve had non availability of food choices in paid for J on Qatar. Wasn’t that impressed. Qatar didn’t float my boat so much last time.

 

[Cruiser Elite]

Fake news maybe?

So if no one else is going to call bull cough on this thread I will

Currently on SQ833 PVG-SIN and just spent 30 mins with IFM shooting the shyte - SQ IFM has iPad same as IFM on EK - SQ iPad shows complete pax manifest - personal details for ea non PPS pax visible are:
1. Name
2. Age
3. Sex
4. FF No if SQ FF
5. And obviously seat no.

That’s it - no more

For PPS Members basically full profile visible

So - on SQ IFM and rest of crew have NFI how where why tix was procured - totally NFI if comm tix or pts rdpt.

IFM said they are way too busy to be worried about anything else other than trying to please pax who board the flt - that is totally their job.

Now seriously - does anybody really think EK would be that more different?

OP - feel free to tell me I am a clown and way off the mark if I am.

 

[MEL_Traveller]

The crew may not know the exact terms of the contract that brought the passenger into the cabin, but there are - at least in some cases - additional considerations.

I know QF seems to have a record if the passenger is crew, as this was referred to when addressing the passenger next to me. The CSM stated 'it says your're crew' when referring to her list. There may also be some record of operational upgrades, to identify passengers who may need to be offered a choice of meal last. Also as pointed out in another post, BA seems to have a record - at least of those passengers 'paying' and those who might be there by other means (see drron's post 16 of this thread)

It may be that SQ's ipad doesn't have all the information, but it doesn't mean the information isn't passed on in another format. There may also be information on pax that are VIPs or CIPs.

 

[dajop]

Now seriously - does anybody really think EK would be that more different?.

As mentioned upthread the only explanation would be having some other crew either paxing or on leisure travel in the other F seats and no other paying passengers. Depending on the crew in F that day, it's not unfathomable on EK that preferential treatment is given to other crew seated in the cabin. On SQ, cannot see it happening at all.

 

[drron]

I think you will find different airlines do have different systems but those systems do change from time to time.When I was in full flight with AA I was shown my profile by an AA purser-We were in F courtesy of SWUs.He knew I was Australian,that I was LTP and that I had a rating of 4 eagles-was a system where pax were rated 1-5 eagles.He though thought I did a massive amount of flying on AA to get to LTP.

 

[Cruiser Elite]

A week now since OP dropped the baited hook into the water and he has not bothered to post again - I still think it was ‘fake news’ from the get go - any chance another AFFer flying EK F could seek out from IFM exactly what info they can see on each F pax?

 

[MEL_Traveller]

A week now since OP dropped the baited hook into the water and he has not bothered to post again - I still think it was ‘fake news’ from the get go - any chance another AFFer flying EK F could seek out from IFM exactly what info they can see on each F pax?

Agree. The only time crew are generally aware of upgrades are for op-ups - that applies even on SQ. The information is provided so service can be modified in the event it needs to be.

 

[rikkitikkitavi]

I’m flying EK F DAR-SYD tomorrow (J paid, SG using points upgrade) , will report!

 

[kermatu]

On the series of EK F flights I noted above, I unfortunately did not specifically ask or see what info is available to the Purser or senior supervisor. But I only saw one purser ever holding / consulting an iPad. My status was acknowledged but only occasionally - and even then I was sometimes named a Skywards Platinum -- I'm a Qantas Platinum (One). The 'One' was never acknowledged but no surprise there. Also a bit hit and miss as to knowing if I was flying on or terminating my journey on that particular flight. All made me think there isn't a huge amount of info - or it has little bearing on how they provide their service.

That said, about a year ago I was chatting to some crew members in a hotel lobby in Auckland just before they got on their bus to the airport. It was quite a few hours before the flight and one of the reasons given to me was they have a quite extensive pre-flight briefing, which included familiarising themselves with cabin loads and any special passengers (eg, VIPs, pax requiring assistance etc). How much of an influence that has on service though I still have my doubts.

 

[GoldCanyon340]

I know QF seems to have a record if the passenger is crew, as this was referred to when addressing the passenger next to me. The CSM stated 'it says your're crew' when referring to her list.

QF has staff/crew highlighted on the manifest.

 

[GoldCanyon340]

Could simply be a misunderstanding of something said/occurred on board . The only way I see other pax knowing the OP upgraded on points is if the upgrade didn't process until boarding was complete and they were escorted into the cabin by a flight attendant.

As for non existent service, I've been on overnight EK F flights (DXB-HKG for instance) where supper is served and cabin presence is minimal. Maybe the OP assumed a full 5-course dinner with canapes and caviar? But I have *never* flown EK F where the service was non existent.

 

[MEL_Traveller]

I think either the OP or crew might not have been having the best day or performing at their best. And the OP was looking for reasons why service might have been less than expected.

The answer is unlikely to be that an upgraded passenger was singled out. Especially a passenger that was not an op-up.

 

[Cruiser Elite]

Strange aspect of this thread - OP drops a bomb then disappears into sunset never to be seen again - am still convinced this was a wind up from the get go.

Disappointing aspect of this thread is that no AFFer has bothered to check with IFM on an EK flt to provide info for general consumption.

 

[serfty]

Strange aspect of this thread - OP drops a bomb then disappears into sunset never to be seen again - am still convinced this was a wind up from the get go.

I guess it's unlikely we will know for sure. OP has not been back since their initial single post.

 

[MEL_Traveller]

Disappointing aspect of this thread is that no AFFer has bothered to check with IFM on an EK flt to provide info for general consumption.

It would be an odd question to ask I guess.

We know SQ, BA, and QF have a list of operational upgrades. It is likely EK would have the same. But the OP was not one of those.

 

[Matt_01]

Having come to this party late I tend to agree with some comments here and having flown 2 of the 3 ME3 in both F and J (QR and EK) more so with EK I find it strange how anyone can question EK F level of service. The only time I have had abnormal experiences in EK F is when I am tired and just want to get to sleep. The crew seems to be at a loss at what to do when I do not want glasses of Dom or the food service and start asking if there is anything wrong. Nothing wrong, I just want to shut the door and go to sleep.

As for op-ups and points upgrades these are different beasts and some comments here suggest the difference is not known by some of the posters.

Seems like a typical join, post a complaint, others join in, OP is never heard from again.

 

[MEL_Traveller]

Seems like a typical join, post a complaint, others join in, OP is never heard from again.

And that's ok too AFF is a commercial site. It means people are finding it and taking the time to join, find the right forum, and make a post. And posts generate interest.

Better than having no post at all... or the generic 'someone told me I can use Cathay lounges if I am Qantas gold, is that really true?' that you get on some other sites.

 

[Matt_01]

And that's ok too AFF is a commercial site. It means people are finding it and taking the time to join, find the right forum, and make a post. And posts generate interest.

Better than having no post at all... or the generic 'someone told me I can use Cathay lounges if I am Qantas gold, is that really true?' that you get on some other sites.

I get AFF is a commercial site, I am also of the understanding that the Mods spend a bit of time moving new posts from new members to the correct/ appropriate thread. As for generic SG comments I have no interest in these, they usually start with or end with “how to/ lack of treatment/ high value/ most loyal” etc., you get the picture.

With the QF number of DSC on offer (x3 in 2018) QF SG is now almost as common as VA SG. At least VA can get priority boarding correct although the line is longer than general.

 

[Cruiser Elite]

Having flown regularly with Emirates, over a number of years, I decided to use my accumulated points to upgrade to first class on a recent trip home from Europe.
The treatment received from staff and other passengers was quite demeaning, the upgraded passenger being seen as an interloper and quite unwelcome. Service was non existent.

Did some of the posters in this thread actually READ what OP posted?

OP used accumulated miles to upgrade a comm EK tix so any reference to OP-UP irrelevant?

MEL - This is FAKE NEWS - so when does AFF being a 'Commercial Site' justify the posting of fictitious, deceptive and misleading content?

Also would still like some 'grown up' who isn't afraid to ask the odd 'odd question' of IFM and attempt to determine what pax profile info they have at their fingertips. I'll do it for the team when I am aboard next Sept but that is a fairly long lead time.

 

[MEL_Traveller]

Did some of the posters in this thread actually READ what OP posted?

OP used accumulated miles to upgrade a comm EK tix so any reference to OP-UP irrelevant?

This is FAKE NEWS - and since when does AFF being a 'Commercial Site' justify the posting of fictitious, deceptive and misleading content?

The OP had a bad experience. They thought it was due to being on an upgrade. The discussion has confirmed that cabin crew don't know - except for op-ups - how a commercial passenger gets into the cabin.

So the discussion around op-ups was only to confirm that was not the reason for the OP feeling out of place.

There's nothing ficticious per se about the OP's experience. It might have been a genuine feeling of being out of place. The only thing that was wrong was the assumed reason.