Disappointing QF Biz Class Experience PER-ADL

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power71

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Sep 22, 2008
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Travelled from PER-ADL yesterday afternoon in Biz and very disappointed with the service of the Cabin Crew, which I believe was actually the CSM.

With a tail wind the flight duration was going to just over 2 hours. Being seated in 1A, drinks and pretzels were promptly served, however lunch was a different story. When drinks were served, my lunch order for the roast chicken was placed.

After my tray table was set up with cutlery and table cloth, an entree of salmon was offered by the CSM. However I turned this down due to my fish allergy. He said that he would be back with the chicken..............

As he continued to serve rows 2 and then 3, I patiently waited for the roast chicken. With 40 minutes of the flight remaining, the CSM began clearing the dishes of every other row and then looks towards me and says "you're waiting on chicken?". I gave a dumbfounded nod and he retreated into the galley to throw together the meal I should have had served nearly half an hour earlier. No apology offered!

OK, whilst I was travelling on a Classic Award booking I still don't think its very professional service to simply pass me off as some second class freeloader. At the end of the flight I made a little bit of small talk with the CSM to see whether there was any apology offered or at least an acknowledgment of his error - nothing!

Anyway, I'm just wondering what everyone else's take on QF's Biz class is like and what you would have done in my situation yesterday?

Thanks
 
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opusman

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I would probably have pushed the call button and asked where my meal was rather than wait half an hour to be noticed, but does sound like a poor experience.
 
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ashleyn

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Jun 16, 2006
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Travelled from PER-ADL yesterday afternoon in Biz and very disappointed with the service of the Cabin Crew, which I believe was actually the CSM.

With a tail wind the flight duration was going to just over 2 hours. Being seated in 1A, drinks and pretzels were promptly served, however lunch was a different story. When drinks were served, my lunch order for the roast chicken was I had placed.

After having my tray table set up with a table cloth, an entree of salmon was offered by the CSM, however I turned this down due to my fish allergy. He said that he would be back with the chicken.

As he continued to serve rows 2 and then 3, I patiently waited for the roast chicken. With 40 minutes of the flight remaining, the CSM began clearing the dishes of every other row and then looks towards me and says "you're waiting on chicken?". I gave a dumbfounded nod and he retreated into the galley to throw together the meal I should have had served nearly half an hour earlier. No apology offered!

OK, whilst I was travelling on a Classic Award booking I still don't think its very professional service to simply pass me off as some second class freeloader. At the end of the flight I made a little bit of small talk with the CSM to see whether there was any apology offered or at least an acknowledgment of his error - nothing!

Anyway, I'm just wondering what everyone else's take on QF's Biz class is like and what you would have done in my situation yesterday?

Thanks

A few observations.
1. I would never waste points on a J flight for such a short duration, but that's just me.
2. Award or not makes no difference, you should get what you paid for and
3. Agree with opusman, push the button, wave an arm, whatever before you get to being stressed about the delay.
 

vertisol

Active Member
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Apr 21, 2010
Posts
502
I suspect forgetfulness rather than the observation of revenue was the issue here.

This is why I like an aisle seat, you can always stick out your foot and trip them up..
 

Happy Trails

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Posts
2,594
I would probably have pushed the call button and asked where my meal was rather than wait half an hour to be noticed, but does sound like a poor experience.

I used the call button today, for the first time in a long time, and still waited half an hour.
 

RooFlyer

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Pushing the call button is often a double edged sword on QF, particularly at busy times such as meal service . It MAY get you attention, but will almost certainly put you in bad odour with the crew member concerned (as in 'you are bothering me while I'm busy...').

I am nearly always happy with service on QF domestic J, but then again its usually on small planes (717 or 737).
 

PaulST

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Slightly off-topic (sorry to hijack the thread) but do FAs know what ticket you've bought? My thinking was jogged by the OPs mention of his/hers award ticket. For example do they have a list somewhere
A1: Joe Bloggs - J Flex
A2: John Bloggs - J Award
I've only flown QF J on an award ticket and I've always wondered if the FAs knew.

*My two QF Dom J experiences were quite good.
 

Lucky_man

Member
Joined
Jan 10, 2009
Posts
159
I have had very little luck with call buttons at any time on QF. It has a picture of a person on the button. I assume it is a call button but actually it could be a "Do Not Disturb" button.
 

markis10

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Joined
Nov 25, 2004
Posts
30,449
Slightly off-topic (sorry to hijack the thread) but do FAs know what ticket you've bought? My thinking was jogged by the OPs mention of his/hers award ticket. For example do they have a list somewhere
A1: Joe Bloggs - J Flex
A2: John Bloggs - J Award
I've only flown QF J on an award ticket and I've always wondered if the FAs knew.

*My two QF Dom J experiences were quite good.

Yes, the manifest shows fare class I believe, the iPads show a lot more including service and flight history.
 

serfty

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I have had very little luck with call buttons at any time on QF. It has a picture of a person on the button. I assume it is a call button but actually it could be a "Do Not Disturb" button.
briefer than that - "Ignore Button" ...
 

eminere

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As he continued to serve rows 2 and then 3, I patiently waited for the roast chicken. With 40 minutes of the flight remaining, the CSM began clearing the dishes of every other row and then looks towards me and says "you're waiting on chicken?". I gave a dumbfounded nod and he retreated into the galley to throw together the meal I should have had served nearly half an hour earlier. No apology offered!
There's a fine line to tread between sounding informal and flippant. Particularly coming from a CSM.
 
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