Travelled from PER-ADL yesterday afternoon in Biz and very disappointed with the service of the Cabin Crew, which I believe was actually the CSM.
With a tail wind the flight duration was going to just over 2 hours. Being seated in 1A, drinks and pretzels were promptly served, however lunch was a different story. When drinks were served, my lunch order for the roast chicken was placed.
After my tray table was set up with cutlery and table cloth, an entree of salmon was offered by the CSM. However I turned this down due to my fish allergy. He said that he would be back with the chicken..............
As he continued to serve rows 2 and then 3, I patiently waited for the roast chicken. With 40 minutes of the flight remaining, the CSM began clearing the dishes of every other row and then looks towards me and says "you're waiting on chicken?". I gave a dumbfounded nod and he retreated into the galley to throw together the meal I should have had served nearly half an hour earlier. No apology offered!
OK, whilst I was travelling on a Classic Award booking I still don't think its very professional service to simply pass me off as some second class freeloader. At the end of the flight I made a little bit of small talk with the CSM to see whether there was any apology offered or at least an acknowledgment of his error - nothing!
Anyway, I'm just wondering what everyone else's take on QF's Biz class is like and what you would have done in my situation yesterday?
Thanks
With a tail wind the flight duration was going to just over 2 hours. Being seated in 1A, drinks and pretzels were promptly served, however lunch was a different story. When drinks were served, my lunch order for the roast chicken was placed.
After my tray table was set up with cutlery and table cloth, an entree of salmon was offered by the CSM. However I turned this down due to my fish allergy. He said that he would be back with the chicken..............
As he continued to serve rows 2 and then 3, I patiently waited for the roast chicken. With 40 minutes of the flight remaining, the CSM began clearing the dishes of every other row and then looks towards me and says "you're waiting on chicken?". I gave a dumbfounded nod and he retreated into the galley to throw together the meal I should have had served nearly half an hour earlier. No apology offered!
OK, whilst I was travelling on a Classic Award booking I still don't think its very professional service to simply pass me off as some second class freeloader. At the end of the flight I made a little bit of small talk with the CSM to see whether there was any apology offered or at least an acknowledgment of his error - nothing!
Anyway, I'm just wondering what everyone else's take on QF's Biz class is like and what you would have done in my situation yesterday?
Thanks
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