Disappointing QF Biz Class Experience PER-ADL | Australian Frequent Flyer
Australian Frequent Flyer

Welcome to Australia's leading independent Frequent Flyer and Travel Resource since 1998!
Our site contains tons of information that will improve your travel experience.

Joining AFF is fast, simple & absolutely free - register now and take immediate advantage of these great BENEFITS.

Once registered, this box will disappear. And you will see fewer advertisements :)

Login Now to remove this and all advertisements (GOLD and SILVER members)
Not a member? Register Now for free

Disappointing QF Biz Class Experience PER-ADL

Status
Not open for further replies.

power71

Member
Joined
Sep 22, 2008
Messages
179
Travelled from PER-ADL yesterday afternoon in Biz and very disappointed with the service of the Cabin Crew, which I believe was actually the CSM.

With a tail wind the flight duration was going to just over 2 hours. Being seated in 1A, drinks and pretzels were promptly served, however lunch was a different story. When drinks were served, my lunch order for the roast chicken was placed.

After my tray table was set up with cutlery and table cloth, an entree of salmon was offered by the CSM. However I turned this down due to my fish allergy. He said that he would be back with the chicken..............

As he continued to serve rows 2 and then 3, I patiently waited for the roast chicken. With 40 minutes of the flight remaining, the CSM began clearing the dishes of every other row and then looks towards me and says "you're waiting on chicken?". I gave a dumbfounded nod and he retreated into the galley to throw together the meal I should have had served nearly half an hour earlier. No apology offered!

OK, whilst I was travelling on a Classic Award booking I still don't think its very professional service to simply pass me off as some second class freeloader. At the end of the flight I made a little bit of small talk with the CSM to see whether there was any apology offered or at least an acknowledgment of his error - nothing!

Anyway, I'm just wondering what everyone else's take on QF's Biz class is like and what you would have done in my situation yesterday?

Thanks
 
Last edited:

opusman

Senior Member
Joined
Jun 27, 2006
Messages
5,870
I would probably have pushed the call button and asked where my meal was rather than wait half an hour to be noticed, but does sound like a poor experience.
 

ashleyn

Established Member
Joined
Jun 16, 2006
Messages
1,207
Flights
My Map
Travelled from PER-ADL yesterday afternoon in Biz and very disappointed with the service of the Cabin Crew, which I believe was actually the CSM.

With a tail wind the flight duration was going to just over 2 hours. Being seated in 1A, drinks and pretzels were promptly served, however lunch was a different story. When drinks were served, my lunch order for the roast chicken was I had placed.

After having my tray table set up with a table cloth, an entree of salmon was offered by the CSM, however I turned this down due to my fish allergy. He said that he would be back with the chicken.

As he continued to serve rows 2 and then 3, I patiently waited for the roast chicken. With 40 minutes of the flight remaining, the CSM began clearing the dishes of every other row and then looks towards me and says "you're waiting on chicken?". I gave a dumbfounded nod and he retreated into the galley to throw together the meal I should have had served nearly half an hour earlier. No apology offered!

OK, whilst I was travelling on a Classic Award booking I still don't think its very professional service to simply pass me off as some second class freeloader. At the end of the flight I made a little bit of small talk with the CSM to see whether there was any apology offered or at least an acknowledgment of his error - nothing!

Anyway, I'm just wondering what everyone else's take on QF's Biz class is like and what you would have done in my situation yesterday?

Thanks
A few observations.
1. I would never waste points on a J flight for such a short duration, but that's just me.
2. Award or not makes no difference, you should get what you paid for and
3. Agree with opusman, push the button, wave an arm, whatever before you get to being stressed about the delay.
 

vertisol

Active Member
Joined
Apr 21, 2010
Messages
502
Flights
My Map
I suspect forgetfulness rather than the observation of revenue was the issue here.

This is why I like an aisle seat, you can always stick out your foot and trip them up..
 

Happy Trails

Established Member
Joined
Jun 8, 2010
Messages
2,533
I would probably have pushed the call button and asked where my meal was rather than wait half an hour to be noticed, but does sound like a poor experience.
I used the call button today, for the first time in a long time, and still waited half an hour.
 

RooFlyer

Enthusiast
Joined
Nov 12, 2012
Messages
17,132
Qantas
Platinum
Flights
My Map
Pushing the call button is often a double edged sword on QF, particularly at busy times such as meal service . It MAY get you attention, but will almost certainly put you in bad odour with the crew member concerned (as in 'you are bothering me while I'm busy...').

I am nearly always happy with service on QF domestic J, but then again its usually on small planes (717 or 737).
 
Trying to access your favourite Australian websites when overseas only to discover they have been geo-blocked? Concerned about your internet privacy especially when using unsecured wifi? NordVPN will solve both these common problems.

Recommended by the Australian Frequent Flyer

PaulST

Established Member
Joined
Feb 12, 2014
Messages
1,194
Flights
My Map
Slightly off-topic (sorry to hijack the thread) but do FAs know what ticket you've bought? My thinking was jogged by the OPs mention of his/hers award ticket. For example do they have a list somewhere
A1: Joe Bloggs - J Flex
A2: John Bloggs - J Award
I've only flown QF J on an award ticket and I've always wondered if the FAs knew.

*My two QF Dom J experiences were quite good.
 

Lucky_man

Member
Joined
Jan 10, 2009
Messages
158
I have had very little luck with call buttons at any time on QF. It has a picture of a person on the button. I assume it is a call button but actually it could be a "Do Not Disturb" button.
 

markis10

Veteran Member
Joined
Nov 25, 2004
Messages
30,449
Slightly off-topic (sorry to hijack the thread) but do FAs know what ticket you've bought? My thinking was jogged by the OPs mention of his/hers award ticket. For example do they have a list somewhere
A1: Joe Bloggs - J Flex
A2: John Bloggs - J Award
I've only flown QF J on an award ticket and I've always wondered if the FAs knew.

*My two QF Dom J experiences were quite good.
Yes, the manifest shows fare class I believe, the iPads show a lot more including service and flight history.
 

serfty

Veteran Member
Moderator
Joined
Nov 16, 2004
Messages
43,091
Qantas
Platinum
Virgin
Platinum
Flights
My Map
I have had very little luck with call buttons at any time on QF. It has a picture of a person on the button. I assume it is a call button but actually it could be a "Do Not Disturb" button.
briefer than that - "Ignore Button" ...
 

eminere

Established Member
Joined
Feb 1, 2014
Messages
1,847
Qantas
Platinum
Flights
My Map
As he continued to serve rows 2 and then 3, I patiently waited for the roast chicken. With 40 minutes of the flight remaining, the CSM began clearing the dishes of every other row and then looks towards me and says "you're waiting on chicken?". I gave a dumbfounded nod and he retreated into the galley to throw together the meal I should have had served nearly half an hour earlier. No apology offered!
There's a fine line to tread between sounding informal and flippant. Particularly coming from a CSM.
 

power71

Member
Joined
Sep 22, 2008
Messages
179
They know who is on staff travel because they skip them and serve them whatever food choice is left at the end.



Manifest shows the name and status only.

iPads don't have it either nor do they show your full flight history.
 
Status
Not open for further replies.

Community Statistics

Threads
86,292
Messages
2,079,152
Members
53,690
Latest member
jenny@ldktrailers
Top