In what way?
Hi Robbi,
Am guessing what lovestotravel is referring to is this thread has had more than 4500 views, and a significant number of postings. Yesterday I travelled four sectors no hot towels, which again points to the lack of consistency. I am thinking there may be no clear directive. As another poster had suggested, if there was an approachable CSM, why not ask. With no hot towels served yesterday, I was reluctant to ask.
I am thinking it may be at the discretion, deemed practically, of service. Just as is addressing one by name?
My two cents worth....