... Hello, you're now chatting with <QF CSA>.
How can I help you today?
<serfty> at 10:52, Oct 15:
G'day <QF CSA>
<QF CSA> at 10:54, Oct 15:
Good day, <serfty>. How can I help you?
<serfty> at 10:54, Oct 15:
I cancelled an award booking but have not had the points/$$$ refunded yet.
<QF CSA> at 10:54, Oct 15:
Thank you for raising this kind of concern. Please note that the refund process would take up to 10-14 business days.
<serfty> at 10:54, Oct 15:
It was over 6 weeks ago ...
<QF CSA> at 10:55, Oct 15:
Let me have a look into that for you. Can I please have your full name/s, flight details (destination and date of travel) and booking reference?
<serfty> at 10:56, Oct 15:
<serfty> , HND-PVG-HKG, xx-jan-2019 & xx_xx_
<QF CSA> at 10:56, Oct 15:
Thanks for confirming, <serfty>. Let me check your booking now.
<QF CSA> at 11:01, Oct 15:
I'm about to contact our refund team to follow the refund.