Hey Cruiser Elite,
Can you confirm that the Shop Back tracked OK against the full price bundle of $755? Also what's the wait time for the cashback?
As I posted this was first time I ever used Shopback - it might well be last time.
Purchases made Feb 6 and ZERO tracking at all by expiration of the staed 48hrs in their Ts & Cs - so I emailed them - 72hrs after emails sent I rcvd this:
'Hi Handsome,
Thank you for reaching out to ShopBack and I apologize for the late reply due to overwhelming responses during this busy period.
I'm really sorry that this has happened to you and I imagine it can be frustrating to not receive what you expected.
Allow me to list down some reasons which caused the orders to not be tracked sometimes:
1) Network issue
2) Cache Error
3) Having open other web pages (including search sites, social media, store sites, promotional/discount sites) or web browsers while visiting the store
4) Clicking through to another page from a banner or advertisement on the store’s webpage whilst shopping
5) Antivirus/cleanup or Adblocker application will remove tracking cookie or disrupt with the cashback tracking (Tracking cookies are required to track transaction)
6) Items are already in the cart before clicking through to ShopBack
However, I will not be able to confirm the exact reason that caused your purchases to not be tracked. In this case, I would appreciate if you could forward the full "
Dan Murphy's" order confirmation email and I will help to submit the missing cashback requests on your behalf.
Important: Please ensure the email consists of the date of purchase, order number, purchase details - item name, quantity etc, breakdown of price, tax, and final paid price. (Do forward the email directly or attach it in PDF format)
Hope to hear from you soon.
Kind regards,
Amelia
ShopBack Customer Care Officer'
Info requested has been supplid - will be interesting to see what transpires. AS they now have copy of Dan's Orders / Invoices that I will receive SB of 15% of non GST component of Invoice total - but we wait to see