CX no longer welcoming OW flyers

[Awesom Andy]

I've always received plenty of love from CX even as an OWS. There was one flight where I was given special attention while another OWE did not receive any. BA never really gives me attention as such, although they seem to love giving me op-ups. In terms of QF, I never get anything more than what's commonly available - they must be able to see all of my 3K flights (which can't be avoided given my location).

 

[ermen]

got the welcome from the CSM the other day in PE and also the little hand written card with the details of the flight and welcoming me back! Akward but great service!

I am waiting for that to reappear too... it really is great personalised service!

 

[Grooba]

Would the different levels of WP or OWE actually make it onto the passenger manifest though?

Yes indeed! FF status is definitely recorded on manifest used by cabin crew!

You're correct, the crew most certainly see different FF levels of pax.

What reductionist is asking specifically is whether or not different levels of WP/OWE are noted on the manifest. As in for example would the crew see on paper if a pax was WP or WP1.

 

[Awesom Andy]

What reductionist is asking specifically is whether or not different levels of WP/OWE are noted on the manifest. As in for example would the crew see on paper if a pax was WP or WP1.

I saw a piece of paper print out used by a QF flight attendant which only states status level (i.e. Emerald, Sapphire) and some personal information but nothing else in regards to pax differentiation. However, I guess they can find out before hand if they really want to. On CX, they usually have a little piece of hand-written paper, noting only the pax's name and seat number, so it's hard to see what they actually know.

 

[simongr]

CSMs on QF now have an iPad with all the relevant information about the customers on board.

 

[ReLoad]

CSMs on QF now have an iPad with all the relevant information about the customers on board.

I wonder if it has the PCV(spelling?) on it, and even then it would need to have a scale on it for easy definition.

Certainly the paper just has the status on it.

 

[oz_mark]

I wonder if it has the PCV(spelling?) on it, and even then it would need to have a scale on it for easy definition.

Certainly the paper just has the status on it.

I doubt the PCV would be so published (and, as I understand it, it is somewhat dynamic in nature). The important thing is not so much its absolute value (in whatever units they use), but where it ranks against everyone else on that same flight.

 

[drron]

Certainly AA does have nore information on it.Was shown their list by the Purser at the end of the flight to FRA-all names covered.Although only a plat it had my million miler status + a star which I was told put me on their "special" list.I'd be pretty certain more airlines would have some such system for their own elites.Not sure what they would have with other Alliance airlines elites though.

 

[infinity]

I was too busy drinking the champs in F&J to even listen to the lack of announcement.

Service impeccible, who cares about the lack of announcement!