Compensation Received from Qantas

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jayr

Newbie
Joined
Jul 17, 2007
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Recently I was booked BNE-SYD then SYD-WELL with Qantas. As I boarded the first leg it was announced that there were technical problems with the aircraft. I had just boarded so turned around to get off but staff inssited I take my seat. 10 minutes later they kickedf everyone off.

The next flight to SYD would not allow sufficeint time to transfer to Internatioanl and QANTAS messed me around for ages (about 2 hours) before putting me on Pacific Blue direct from BNE.

Aside from my bag "disappearing" for a while anf the taxi driver from DOM to INT not bein familiar with the QANTAS taxi voucher I was annoyed that I was now missing out on SYD First Class lounge (I am WP) and that I had to pay for bad food on the Pac Blue flight since my QF ticket included that (and entertainment).

Despite this being travel for business, I wanted to eb sure that Qantas would also reimburse any difference between my original ticket price and the rather lower service provided by Pacific Blue.

Qantas claimed the prices were comarable but offered to send me a dinner voucher for my troubles. Soon after a $160 voucher for Sirromet winery turned up.

Despite the torture I went through I thought this was (eevnutally) some good customer service from QANTAS (post event) and thought I' d let others know.
 

JohnK

Veteran Member
Joined
Mar 22, 2005
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43,819
Good to hear something good came out of a bad experience. I have found QF to be reasonable when it comes to giving some form of compensation for bad experiences.
 
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