The primary reason I closed the account was that they reduced my interest free days from 25 days after statement date to 14 days after statement date, which made the card somewhat less valuable to me (given the fees for a platinum card). I did get passed to a 'relationship manager', due to the length of time I had held a card for (>10 years). In the end, we were unable to agree on something that worked (why pay $250 or after discount offered $150 for a card where the benefits of the card to me were negligible). To be honest the Plat card offered me nothing over what a gold card may have given. Sure it has extra features, but nothing I used.