The incorrect name issue has happened again for us, but this time it was a mistake at the VA end (241 so done over the phone). I picked up the mistake and contacted the GCC (platinum). They assurred me it was corrected. Arrived at the airport and out spat the boarding pass...with incorrect name. The check-in guy and lounge angels both failed at changing the name (without the correct name, the Velocity account doesn't register, so no points or SCs) so it looks like yet another retro claim despite the efforts I've gone to, to get it right first time around. I still haven't seen the points/SCs from the last name issue claim made now more than a month ago. The SCs in question this time are not just 10 like last time, but possibly 140, which will hold up my +1 getting gold which may mean we lose a checked bag allowance for our NZ ski trip (which will be our skis and boots). Months and months have now passed since Sabre. It seems almost laughable that these problems are still festering.
