Claiming Missing Points VIA the Email

[Plutonus]

A telephone angel told me the other day that VA have added heaps of new staff to try to reduce the backlogs.

Good! I'm now up to around seven weeks since sending email and getting auto response. All of those of you that have been waiting 2-3 weeks, get in line

 

[Markmat]

They seriously need to fix this up!

 

[pythonisman]

Good! I'm now up to around seven weeks since sending email and getting auto response. All of those of you that have been waiting 2-3 weeks, get in line

In my experience, if you don't chase it nothing happens.

It took about 3 months for VX flights to credit last year, and almost 3 months this year for SQ flights.
Both times I waited the time it asked me to, called to follow up, had it 'looked into' (usually asking for a 2 week wait at each step) and only after about 3 escalations would someone get back to me and have it credit.

It does eventually, but not without chasing...

 

[Markmat]

Seems the process you need to follow

 

[Deleted member 29185]

The incorrect name issue has happened again for us, but this time it was a mistake at the VA end (241 so done over the phone). I picked up the mistake and contacted the GCC (platinum). They assurred me it was corrected. Arrived at the airport and out spat the boarding pass...with incorrect name. The check-in guy and lounge angels both failed at changing the name (without the correct name, the Velocity account doesn't register, so no points or SCs) so it looks like yet another retro claim despite the efforts I've gone to, to get it right first time around. I still haven't seen the points/SCs from the last name issue claim made now more than a month ago. The SCs in question this time are not just 10 like last time, but possibly 140, which will hold up my +1 getting gold which may mean we lose a checked bag allowance for our NZ ski trip (which will be our skis and boots). Months and months have now passed since Sabre. It seems almost laughable that these problems are still festering.

 

[Markmat]

just did another retro claim for flights not credited with Air New Zealand from 2 weeks ago. Thought I would start the long process already!