cmdwedge
Intern
- Joined
- May 27, 2006
- Posts
- 78
Hi guys, long time no post.
My fiance applied for the Citibank Gold no-fee card about 18-24 months ago and has been using it, more or less, with not much trouble - except for when she needs to actually call them. They are the most condescending, fake politeness customer care people around. When we headed for Europe in Dec 06, she called them to let them know that they would start seeing some European names on the credit card for the next 7 weeks. There was a pause, then 'And what would you like me to do about that, Ms. Cmdwedge?' Idiots.
When she applied for it, there was a space there for her QFF number, which she put in. Now, I understand that to 'get' your points across to QFF, you need to transfer them in 5,000 point lots from Citibank rewards over to QFF. But on the page for Citibank rewards, there's no indication of any way to actually do that transfer. It's like it's not linked at all.
She'd call Citibank, but says that basically she'd need to dedicate 3 hours of her (very busy already) workday to the phone call, as they are impossible to actually communicate with.
Can someone who is a little more informed than I give us a hand? Point us in the right direction?
Thanks guys,
Phil
My fiance applied for the Citibank Gold no-fee card about 18-24 months ago and has been using it, more or less, with not much trouble - except for when she needs to actually call them. They are the most condescending, fake politeness customer care people around. When we headed for Europe in Dec 06, she called them to let them know that they would start seeing some European names on the credit card for the next 7 weeks. There was a pause, then 'And what would you like me to do about that, Ms. Cmdwedge?' Idiots.
When she applied for it, there was a space there for her QFF number, which she put in. Now, I understand that to 'get' your points across to QFF, you need to transfer them in 5,000 point lots from Citibank rewards over to QFF. But on the page for Citibank rewards, there's no indication of any way to actually do that transfer. It's like it's not linked at all.
She'd call Citibank, but says that basically she'd need to dedicate 3 hours of her (very busy already) workday to the phone call, as they are impossible to actually communicate with.
Can someone who is a little more informed than I give us a hand? Point us in the right direction?
Thanks guys,
Phil