Struggling to use your Frequent Flyer Points?
Frequent Flyer Concierge takes the hard work out of finding award availability and redeeming your frequent flyer or credit card points for flights.
Using their expert knowledge and specialised tools, the Frequent Flyer Concierge team at Frequent Flyer Concierge will help you book a great trip that maximises the value for your points.
Citibank have FINALLY started issuing this account with Visa Debit cards that have chip and contactless (PayWave)
Got mine in the mail today! It looks very pretty and almost identical to: http://www.citibank.com.vn/views/images/banking/thumbnails/app-visa-debit.png
You can order your replacement by calling up! (13 24 84)
As I have a Citibank credit card it needs no ID for my account app, just need to send in a signature. Easy.
As I just pulled the trigger to have these funds sent to me, I had two choices - a cheque in USD or a cheque in AUD using a 3% fee. So I called Citibank today (Saturday), expecting a poor customer service experience based on other people's posts on this forum. My call was answered quickly and the first agent tool my details, verified my identity and then put me through to the person who can answer my enquiry. All very efficient and a reasonable good experience .Does anyone know if there are fees/charges for depositing foreign currency into this account? Would it be better/cheaper to deposit a cheque drawn in US$ or use a wire transfer from a US account into the Citibank Plus account? I can't find any reference to deposits in foreign currency on the Citibank web site. It only seems to talk out outbound transfers.
A good question I would like the answer to also!
There are no fees according to the fees and charges booklet.
Corect according the customer service person I spoke with today.
I am not sure where you find this rate quoted on the Citibank website. Can you post a URL/Link to it please?They would use the bank rate as quoted on the Citibank website.
Not for deposit into Citibank Plus account, according the customer service person I spoke with today.Does anyone know if there are any fees for depositing a foreign cheque (say GBP cheque into my AUD citi account)?
NM said:There are no fees according to the fees and charges booklet.
Corect according the customer service person I spoke with today.
I am not sure where you find this rate quoted on the Citibank website. Can you post a URL/Link to it please?
Thanks for that. I spent quite a while looking for it. Much appreciated. It shows 2 cents diff between buy and sell US$, so I assume that is 1c either side of the actual rate. So way better than the 3% they wanted to convert to AUD to send me the cheque. Will be several hundred dollars better off with USD and deposited into Citibank Plus account.
That part about the withdrawal via ATM in USD is incorrect as the exchange rate used in that situation will be the VISA exchange rate, not the bank's exchange rateAnswer was that there is no fee for depositing a cheque into my Citubank Plus account, no matter if its drawn on a US company or an Aussie cheque. There is no foreign currency exchange rate fee charged and the AUD conversion will be done at the banks exchange rate of the day, which would be the same rate used if I was to make a withdrawal via ATM in USD the same day.
There are two types of fees pertinent to your issue.I informed customer service that the ATM has a sign stating Fee will be charged and they said I will not be paying any fees. I asked for this to be placed on file and was assured it had been.
If Citie state no fees for ATM use then ACCC if I am charged a fee or not reimbursed?
How is a fee not a fee to use Citi ATM card?
Product Fees and Charges
² Non-Citibank and non-Partner * ATM owners may charge you a fee for use of their ATMs. No Citibank Fees are charged for Citibank Plus Transaction Accounts (including no Dishonour Fees, no Bank Cheque fees, no Telegraphic Transfer fees and no International Transaction Fees). Debit Interest is charged for Unarranged Casual Overdrafts. See Debit Interest section for more information. |