Citi cards become myCard - no more CX, KF, EY, QR from 16/11/25

[jasrulz63]

You have to log into MyCard, then go to the rewards site under your card (redeem points) and there's an option to autoenrol in Velocity under the 'points transfer' bit.

Yeah I've had a look there but this is the page I'm presented with:

 

[a.a.f.f]

Yeah I've had a look there but this is the page I'm presented with:

View attachment 492005

Yes, that’s correct. You have to add it to the cart and proceed. I know. Very bad user interface, but that’s how it is. I’ve done like that and I can confirm it works.

 

[jasrulz63]

Yes, that’s correct. You have to add it to the cart and proceed. I know. Very bad user interface, but that’s how it is. I’ve done like that and I can confirm it works.

Excellent, thanks guys!

The chat told me I couldn't set up auto redemption for Velocity and suggested I change to the Qantas Premier card if I wanted auto redemption, but also they can't do that at the moment because the change card feature hasn't been set up.

 

[FrequentFlyer85]

Excellent, thanks guys!

The chat told me I couldn't set up auto redemption for Velocity and suggested I change to the Qantas Premier card if I wanted auto redemption, but also they can't do that at the moment because the change card feature hasn't been set up.

This doesn't surprise me as I don't think I've gotten any accurate information from the chat support since they migrated to My Card!

 

[kkl]

Can anyone recommend a CX earning non Amex card?
Unlimited earn

Thanks

 

[sudoer]

For those with the Prestige - the Uber cashback is still per calendar year, and appears to post exactly 1 month after a >$100 charge. (you can tip your driver to exceed the $100 and trigger the cashback)



Time for me to cancel the card now!

 

[burneracc]

Time for me to cancel the card now!

going for an AF refund?

 

[60spud]

Has anyone tried to get their annual fee reduced since November when My Card was introduced. If so please let us now the outcome .

 

[deebens]

Yes, that’s correct. You have to add it to the cart and proceed. I know. Very bad user interface, but that’s how it is. I’ve done like that and I can confirm it works.

Are the points meant to transfer with the statements? I've followed this and the points are still building up in the account.

 

[fkcn]

Are the points meant to transfer with the statements? I've followed this and the points are still building up in the account.

No, you transfer points when you want. I’m hoping for a Vekocity transfer bonus at some point, given Citi and other NAB cards have had 10-15% in past.

 

[patrickw]

No, you transfer points when you want. I’m hoping for a Vekocity transfer bonus at some point, given Citi and other NAB cards have had 10-15% in past.

Which card did you get? I’m on the Premier Velocity Promo, and assumed the bonus points would only credit if auto-redemption was set up.

I know back in the Citibank days people could turn off auto redemption after the bonus was awarded, then transfer to other partners instead.

Not sure if that’s still the case?

 

[MooTime]

I have the prestige version, but never turned on the auto transfer.

Got the velocity version of the card but wanted to transfer the Citi points to avios so never turned on the auto redemption for velocity points.

 

[jasrulz63]

Which card did you get? I’m on the Premier Velocity Promo, and assumed the bonus points would only credit if auto-redemption was set up.

I know back in the Citibank days people could turn off auto redemption after the bonus was awarded, then transfer to other partners instead.

Not sure if that’s still the case?

I've got it on and got my points, but I've never actually seen an automatic redemption go through on my account.

 

[patrickw]

I've got it on and got my points, but I've never actually seen an automatic redemption go through on my account.

I've seen my first automatic redemption come through 12 days after my first statement was issued..
On my velocity statement it shows as "My Card Premier Autosweep Points, <Date>"

 

[jasrulz63]

I've seen my first automatic redemption come through 12 days after my first statement was issued..
On my velocity statement it shows as "My Card Premier Autosweep Points, <Date>"

Weird. I just checked and I still haven't received an automatic redemption, even though I set it up like above.

 

[deebens]

Weird. I just checked and I still haven't received an automatic redemption, even though I set it up like above.

Same.

 

[MG1]

My experience with this card (Velocity Premier - for the 220k bonus (- 110k Velocity bonus)) is that the auto-redemption occurs on the 15th of every month (as long as the transaction has been processed/cleared by that date). The conditions state that the auto-redemption needs to be on in order to receive the 220k bonus.
I received my bonus a few days after the auto-redemption that pushed me over the line. I then manually transferred the bonus out. Upon doing this, all the conditions kept saying that it'll be 28 business days (this was confirmed when I rang up) however the points reached my Velocity account a couple of days later.
The account has now been requested to be closed.

 

[patrickw]

My experience with this card (Velocity Premier - for the 220k bonus (- 110k Velocity bonus)) is that the auto-redemption occurs on the 15th of every month (as long as the transaction has been processed/cleared by that date). The conditions state that the auto-redemption needs to be on in order to receive the 220k bonus.
I received my bonus a few days after the auto-redemption that pushed me over the line. I then manually transferred the bonus out. Upon doing this, all the conditions kept saying that it'll be 28 business days (this was confirmed when I rang up) however the points reached my Velocity account a couple of days later.
The account has now been requested to be closed.

Any experience with a pro rated Annual Fee refund?

Thanks for sharing - I just received my bonus a few days after meeting the spend requirement, before the next statement. Pretty happy with how quickly they’ve awarded the bonus.