Citi cards become myCard - no more CX, KF, EY, QR from 16/11/25

[Happy Dude]

I think that was always the case for Premier card, whereas Prestige should also have QR and CX options.

Oh yeah, forgot about that. Dunno why they'd be telling me when I log in about transfers I can't make....

 

[the8guy]

I've just been on the phone to Citi about the issue of incomplete communication of the changes with the transfer of Citi cards to myCard.
In particular I emphasised that the only communication of the cessation of points transfers to Airlines was by logging into your account and seeing the aforementioned note.
The call centre operator swore blind that the info was communicated by email and or letter.
And refused to accept anything I said. I mentioned that all the Citi cardmembers are aghast at NAB's lack of communication.
I said I want to escalate the issue and of course he was unable to get anyone for me to speak to.
As a data point I'll add that the Call Centre and operator was obviously in a South Asian continent.

What a $hitshow.

I am pretty sure I'll be cancelling my Prestige card before 16 November...

I was speaking to the CS just moments ago, asked about not receiving any comms and he said comms was sent out early Oct (when my card was just approved) and there was no way for him to re-send the official comms. When asked about redemption partners, there will only be Flybuys and Velocity after 16 Nov, no more other flight partner. N yes all he said was he will raise my concern to the relevant team and nothing else he could help. I got a feeling this is a disaster waiting to happen, either the cardholders or NAB will come out as a winner...

 

[GCS]

Citi excluded from Velocity November transfer bonus :-(

Nov transfer bonus

 

[Joolz49]

Keep it in case they don't totally fckup the complimentary travel insurance...

... tick tick tick...

... further enshittification pending!

That's my worry - they've already said they are discontinuing complimentary travel insurance and car rental cover from next May, so I'll be changing cards - their cover was pretty good and a big saving on insurance.

 

[Ansett Nostalgic]

That's my worry - they've already said they are discontinuing complimentary travel insurance and car rental cover from next May, so I'll be changing cards - their cover was pretty good and a big saving on insurance.

Didn't realise it had good insurance, noted that is Allianz so looks like similar policy to what ANZ offers.

 

[kkl]

Seems like all citi cards will migrate to “mycard”

Will there be different tiers like Citi prestige etc

 

[oz_mark]

Seems like all citi cards will migrate to “mycard”

Will there be different tiers like Citi prestige etc

From the variations notice

 

[the8guy]

From the variations notice
View attachment 479427

With the re-branding, the questions that concern all card holders are the impact / changes to the existing benefits of each card, where no such information can be found even up until now 3 weeks out .. disappointing

 

[oz_mark]

With the re-branding, the questions that concern all card holders are the impact / changes to the existing benefits of each card, where no such information can be found even up until now 3 weeks out .. disappointing

If there is not information on a benefit change anywhere, then it's not changing.

 

[the8guy]

If there is not information on a benefit change anywhere, then it's not changing.

I like your optimism but multiple indicators have pointed to a heavily culled benefits like the notice at the homepage that says all frequent flyer partners except for Flybuys and Velocity will no longer be available for redemption post migration. But no official announcement has yet been communicated to cardholders except the homepage notice. Happy to be proven wrong

 

[MooTime]

I'll have to make a call tomorrow to Citi, just to cover some basic questions like will Avios still be a partner to transfer to.
Will I still receive my 2nd year bonus sign up Citi points.
And a general question where can I find exactly the changes that affect my prestige card, simple.
Really where does "My Card" name cover from anyway, sounds a bit ordinary n boring, nothing to do with NAB the brand?

 

[Colin 2905]

Really where does "My Card" name cover from anyway, sounds a bit ordinary n boring, nothing to do with NAB the brand?

Perhaps it's a deliberate move by NAB so that it's easier to offload at some future point? (It's just wild speculation on my part.)

 

[kkl]

Does anyone know if my card will offer a travel portal? Like Amex travel or amplify travel portal

 

[ANstar]

Does anyone know if my card will offer a travel portal? Like Amex travel or amplify travel portal

Im wondering if the lux escapes deals and priority pass will still be a thing with the prestige - the lack of information is disappointing.

 

[the8guy]

Im wondering if the lux escapes deals and priority pass will still be a thing with the prestige - the lack of information is disappointing.

I just logged into my PP app and noticed my prestige card no longer works for PP access, there's no comms whatsoever to inform about this changes..

 

[AIRwin]

I just logged into my PP app and noticed my prestige card no longer works for PP access, there's no comms whatsoever to inform about this changes..

Thanks for the heads up! I just remembered my card has just expired so logged in to update the card expiry and all good to go...

 

[sudoer]

I just logged into my PP app and noticed my prestige card no longer works for PP access, there's no comms whatsoever to inform about this changes..

Mine is still working. When was your PP expiry?

 

[oz_mark]

Im wondering if the lux escapes deals and priority pass will still be a thing with the prestige - the lack of information is disappointing.

Yes, the will.

Citi Prestige Card Benefits Terms and Conditions

Citi Prestige Card Benefits Terms and Conditions

www1.citibank.com.au

 

[the8guy]

Mine is still working. When was your PP expiry?

View attachment 479576

My account expired 6 months ago then i now tried to use the newly approved prestige card as the billing card however it shows " There is an issue with our payment card information. Please update your billing details to proceed using your Priority Pass account. " It was all fine a couple weeks ago when i was using this new card until now.. no idea what's going on . Just hope NAB didn't kill off the priority pass benefits with prestige card

 

[mbon]

Death by a Thousand Cuts
Issue 1 – Priority Pass changes
I used to get great value out of the unlimited Priority Pass — basically doing a lounge/pub crawl in BNE/SYD/MEL on both departure and arrival. The comms around the changeover (around 1 July 2025) were a mess. I was away that weekend for the Wallabies v Lions and the PP app still showed “unlimited visits”. Then on the Tuesday, I saw a bunch of visits deducted. Citi’s communication was so poor I couldn’t tell if I was grandfathered into the old plan or not. I complained through the online portal and eventually got some cash compensation.

Issue 2 – Luxury Escapes “4th night free”
The T&Cs were written terribly. I booked three rooms for extended family (two same type, one different) — they only applied the benefit to two rooms. Citi support had no idea what the policy was and even refunded the wrong amount. After more back-and-forth, they eventually paid the rest and a little more.

Issue 3 – Points transfer partners removed
Now the latest: from 16 Nov 2025, Cathay, Etihad, KrisFlyer and Qatar will no longer be transfer partners. This was literally the main reason I held the card. No direct email, just a small note buried in the online portal.

I’ll be cancelling once my December trip is done (for the insurance cover) and after I use my last two PP visits.