Citi cards become myCard - no more CX, KF, EY, QR from 16/11/25

[Happy Dude]

I think that was always the case for Premier card, whereas Prestige should also have QR and CX options.

Oh yeah, forgot about that. Dunno why they'd be telling me when I log in about transfers I can't make....

 

[the8guy]

I've just been on the phone to Citi about the issue of incomplete communication of the changes with the transfer of Citi cards to myCard.
In particular I emphasised that the only communication of the cessation of points transfers to Airlines was by logging into your account and seeing the aforementioned note.
The call centre operator swore blind that the info was communicated by email and or letter.
And refused to accept anything I said. I mentioned that all the Citi cardmembers are aghast at NAB's lack of communication.
I said I want to escalate the issue and of course he was unable to get anyone for me to speak to.
As a data point I'll add that the Call Centre and operator was obviously in a South Asian continent.

What a $hitshow.

I am pretty sure I'll be cancelling my Prestige card before 16 November...

I was speaking to the CS just moments ago, asked about not receiving any comms and he said comms was sent out early Oct (when my card was just approved) and there was no way for him to re-send the official comms. When asked about redemption partners, there will only be Flybuys and Velocity after 16 Nov, no more other flight partner. N yes all he said was he will raise my concern to the relevant team and nothing else he could help. I got a feeling this is a disaster waiting to happen, either the cardholders or NAB will come out as a winner...