Login Now to remove this and all advertisements (GOLD and SILVER members)
Not a member? Register Now for free

Check-in Etiquette

Status
Not open for further replies.

naggi

Junior Member
Joined
Feb 6, 2007
Messages
46
Points
5
We are a group of 6 on 4 PNR’s

  1. Couple, 1 SG, 1 NB
  2. Couple, NB
  3. Single, PS
  4. Single, NB

Question:
Is it acceptable to all check-in together at a premium counter & if so, which one?
 

haydensydney

Established Member
Joined
Feb 20, 2008
Messages
1,382
Points
0
I think you would be stretching the relationship on that one.

If you were a family unit then I guess it could be OK but six passengers who are all NB except for a Gold and a Silver... I choose no :)
 

cmon0005

Established Member
Joined
Aug 3, 2009
Messages
2,936
Points
605
Qantas
Gold
I am guessing this is an International flight?

If it were me, I would take 1 & 2 to the Gold/Business queue, and 3 & 4 to the Silver/PE/QC queue (providing the queues weren't too busy).
That way you're not flooding 1 queue with too many people and stretching the 'must be travelling with you' rule.
Also I would probably just ask checkin staff as well to avoid any awkward situations. :)
 

simongr

Enthusiast
Joined
Jul 10, 2006
Messages
14,426
Points
0
I would say it depends on how much of a unit you are. I can understand separate PNRs as some might be on awards and others paid.

Personally if I was travelling with a bunch of mates I would go to the F counter and check in together. I don't know what the number I would cut off at would be though.
 

medhead

Suspended
Joined
Feb 13, 2008
Messages
20,288
Points
0
If all travelling together then check in together I say. Did this with 6 people recently, of course we were on the same booking but that shouldn't really matter.

Aside= if people are travelling together I'm not sure how the number of people can push the travelling together rule. Just saying


Sent from the Throne
 

ozbeachbabe

Senior Member
Joined
Jan 10, 2009
Messages
6,444
Points
855
We are a group of 6 on 4 PNR’s

  1. Couple, 1 SG, 1 NB
  2. Couple, NB
  3. Single, PS
  4. Single, NB

Question:
Is it acceptable to all check-in together at a premium counter & if so, which one?

You could maybe do it in two groups eg 1 & 4 together then 2 & 3 together as breaking it down into 2 smaller groups isn't as obvious. Maybe 1 & 4 could check in first then say to the checkin agent "we're also travelling with 2 & 3, can you allocate us all seats together". That way when the second group checks in they will already have seats next to the first group.

If you do plan to checkin together do you know if the other party are within their baggage allowance ie if travelling domestically do the NB pax have no more than one bag each? It could get messy if the NB's have an extra bag or two then if the bags are pooled under the SG's name the checkin agent will say "Mr SG you've got one piece of excess baggage to pay for" & it can then become uncomfortable for you to have to then ask the others to pay.

I guess it's about using your own judgement because if you put yourselves in the shoes of say a WP who is right behind you in the queue with an international connecting flight, how do you think they would feel having to wait for everyone ahead to be checked in.

What is taking the p!ss is when you get one PS member eg from some nondescript band that has just performed at Big Day Out who enters the premium checkin queue with 8 of his NB or no status mates with guitars, suitcases, you name it (I kid you not).

You can imagine how long it's going to take to check them in particularly when there's multiple requests from each & every one of them like:

"can you put my frequent number in the booking" (plus the other 8 ff nbrs that are not in the pnr)

"have I got a vegetarian meal"

"I don't want a middle seat"

"Can I have an exit row seat"

"I want to sit next to so and so"

"I'm almost Gold (actually NB) can I get upgraded to business class"

After bags have been send down the belt to SYD some bright spark who has a separate booking on to PER they've neglected to tell you about will say "my bags are going all the way to PER aren't they".
 

Awesom Andy

Established Member
Joined
Nov 24, 2010
Messages
3,542
Points
10
A similar question... I was PS, in a group booking of 10, with everyone else either NB or non-members. We are all on the same PRN, so technically, I guess we could all use the QP counters?
 

Simo

Established Member
Joined
May 22, 2011
Messages
3,842
Points
10
If it was me travelling I would check in at the normal check in area not that I would know where to do that so I would go to the premium counter and ask for directions.
 

serfty

Veteran Member
Moderator
Joined
Nov 16, 2004
Messages
43,250
Solutions
5
Points
3,275
Qantas
Platinum
Virgin
Platinum
...

Personally if I was travelling with a bunch of mates I would go to the F counter and check in together. I don't know what the number I would cut off at would be though.
+1 in philosophy, for so few, I would suggest use of the counter the SG is entitled to and all check-in together.

It's when there may be 10 or more PAX in total over more than two bookings that it may be getting a little OTT.


A similar question... I was PS, in a group booking of 10, with everyone else either NB or non-members. We are all on the same PRN, so technically, I guess we could all use the QP counters?
That should not be an issue.
 

harvyk

Senior Member
Joined
Apr 15, 2009
Messages
6,798
Points
980
Qantas
Gold
I would (and have in the past with a similar sized group, I was the only one with status) checked in all together.
I'd say as long as you all check in as a group there should be no problems. Just make sure the status pax is there at all times.
 

Simo

Established Member
Joined
May 22, 2011
Messages
3,842
Points
10
You could maybe do it in two groups eg 1 & 4 together then 2 & 3 together as breaking it down into 2 smaller groups isn't as obvious. Maybe 1 & 4 could check in first then say to the checkin agent "we're also travelling with 2 & 3, can you allocate us all seats together". That way when the second group checks in they will already have seats next to the first group.

If you do plan to checkin together do you know if the other party are within their baggage allowance ie if travelling domestically do the NB pax have no more than one bag each? It could get messy if the NB's have an extra bag or two then if the bags are pooled under the SG's name the checkin agent will say "Mr SG you've got one piece of excess baggage to pay for" & it can then become uncomfortable for you to have to then ask the others to pay.

I guess it's about using your own judgement because if you put yourselves in the shoes of say a WP who is right behind you in the queue with an international connecting flight, how do you think they would feel having to wait for everyone ahead to be checked in.

What is taking the p!ss is when you get one PS member eg from some nondescript band that has just performed at Big Day Out who enters the premium checkin queue with 8 of his NB or no status mates with guitars, suitcases, you name it (I kid you not).

You can imagine how long it's going to take to check them in particularly when there's multiple requests from each & every one of them like:

"can you put my frequent number in the booking" (plus the other 8 ff nbrs that are not in the pnr)

"have I got a vegetarian meal"

"I don't want a middle seat"

"Can I have an exit row seat"

"I want to sit next to so and so"

"I'm almost Gold (actually NB) can I get upgraded to business class"

After bags have been send down the belt to SYD some bright spark who has a separate booking on to PER they've neglected to tell you about will say "my bags are going all the way to PER aren't they".

My answer would be yes they are going to PER after you pick them up in SYD.
 

Simo

Established Member
Joined
May 22, 2011
Messages
3,842
Points
10
I was travelling with a heap of mates one day and as a WP i got greeted during the flight and it was kind of embarrassing mainly due to the fact the CSM was a bit of stunner and of course the story got better over the weekend.

My mates wanted to all be seated together but we could not get row 3 or even anywhere near the front of the plane so we where down the back with the luggage.
 

dfcatch

Established Member
Joined
Apr 22, 2010
Messages
4,184
Points
10
I was travelling with a heap of mates one day and as a WP i got greeted during the flight and it was kind of embarrassing mainly due to the fact the CSM was a bit of stunner and of course the story got better over the weekend.

My mates wanted to all be seated together but we could not get row 3 or even anywhere near the front of the plane so we where down the back with the luggage.

I would have let your mates sit together :)
 

Hvr

Enthusiast
Joined
Jun 27, 2007
Messages
10,429
Solutions
2
Points
1,335
Qantas
Platinum
We are a group of 6 on 4 PNR’s

  1. Couple, 1 SG, 1 NB
  2. Couple, NB
  3. Single, PS
  4. Single, NB

Question:
Is it acceptable to all check-in together at a premium counter & if so, which one?

My personal view is that only couple 1 should use the SG counter. If I was legitimately allowed to use these counters and was stuck behind a queue of non-status pax I would be quietly upset. There is a reason for these counters and IMHO letting non-status adult family and friends delay me isn't appropriate.
 

defurax

Established Member
Joined
Jun 27, 2012
Messages
2,830
Points
695
Qantas
Platinum 1
My personal view is that only couple 1 should use the SG counter. If I was legitimately allowed to use these counters and was stuck behind a queue of non-status pax I would be quietly upset. There is a reason for these counters and IMHO letting non-status adult family and friends delay me isn't appropriate.

A little bit OT, but overall I think I have rarely felt more frustration in my life than while queuing in premium check-in lane compared to "general admission" lane. Sometimes I think they should create check-in counters for professional travellers only. I can't count the number of times I have been stuck at the business counter behind clueless people who have to look in their bags for 5 min to find their passports!!! Ask irrelevant questions about ground transportation in Moscow... Maybe even ask the agent what's the whole concept of drag and lift...

Sent from my HTC Desire using AustFreqFly
 

Mgjdubs

Member
Joined
Jan 30, 2012
Messages
218
Points
170
Sometimes I think they should create check-in counters for professional travellers only.

While that sounds attractive, I'm not sure how the airline would police it. What's to stop anyone from just saying "oh I'm a professional traveller en-route to Disneyland with my husband/ wife/ significant other plus kids in tow"?

Perhaps they could consider imposing a guest limit like they do to lounges.
 

defurax

Established Member
Joined
Jun 27, 2012
Messages
2,830
Points
695
Qantas
Platinum 1
While that sounds attractive, I'm not sure how the airline would police it. What's to stop anyone from just saying "oh I'm a professional traveller en-route to Disneyland with my husband/ wife/ significant other plus kids in tow"?

Perhaps they could consider imposing a guest limit like they do to lounges.

If I remember correctly Finnair has a check-in counter only for OW Emerald this is a way to exclude the casual business traveller (I'm not trying to sound like a DYKWIA, I just like TOTAL efficiency during check-in!) Plus the seasoned traveller knows that many requests can be handled in the lounge and not necessarily at check-in. :)

Sent from my HTC Desire using AustFreqFly
 
Credit cards which earn frequent flyer points is a popular way to earn frequent flyer points. You can receive thousands of points on everyday spend. And, many of these cards offer generous signup bonuses! Compare to find the credit card that best suits your needs.

Recommended by the Australian Frequent Flyer
Status
Not open for further replies.

Community Statistics

Threads
86,618
Messages
2,100,813
Members
53,916
Latest member
martinmathews
Top