Changing oneworld crediting FF program mid ticket no longer allowed?

[Kaldemir]

How do you do this in practice though? Is it something only a travel agent can do? If I use the Manage Booking function on the QF, LH or SQ websites, it allows me to change FF details, but if I do so (with any of those websites) it applies the same FF details to the whole itinerary. It won't let me add more than one FF number.

I also tried adding my QFF number via the QF website, and then my KF number via the SQ website, but doing that removed my QFF number.

I had an LH ticketed flight SYD-FRA-SYD with one leg on QF. I had my M&M # on the booking and did a retro claim for the QF leg with QFF. All flights credited to the respective programs without delays or issues.

 

[MEL_Traveller]

if this is indeed a change it requires three months notice as per the QFFF terms and conditions. it is therefore not valid until we are (a) notified and (b) three months later.

anyone wishing to change FF numbers should feel free to do so.

although... if the issue is just changing numbers after check-in... can't you just change the number at checkin instead of waiting till the lounge or gate? (for itineraries where you have a stopover that is ... I can understand the issue for itineraries where multiple flights have been checked in at the beginning)

 

[CaviAck]

if this is indeed a change it requires three months notice as per the QFFF terms and conditions. it is therefore not valid until we are (a) notified and (b) three months later.

anyone wishing to change FF numbers should feel free to do so.

although... if the issue is just changing numbers after check-in... can't you just change the number at checkin instead of waiting till the lounge or gate? (for itineraries where you have a stopover that is ... I can understand the issue for itineraries where multiple flights have been checked in at the beginning)

I don't think this is a change in the QFF T&C clauses... but rather an operational change for the airline?

 

[Danger]

if this is indeed a change it requires three months notice as per the QFFF terms and conditions. it is therefore not valid until we are (a) notified and (b) three months later.

anyone wishing to change FF numbers should feel free to do so.

although... if the issue is just changing numbers after check-in... can't you just change the number at checkin instead of waiting till the lounge or gate? (for itineraries where you have a stopover that is ... I can understand the issue for itineraries where multiple flights have been checked in at the beginning)

Yes, it can be changed at check-in. But as this apparent change stands, you are then subject to the benefits of that program. So, for example, if you change from Qantas Platinum to BA Silver, you'll get a lower baggage allowance. Then you won't get access to the domestic Business lounge or international First. And then there'll be no domestic priority boarding . . .

As a Sydney lounge agent explicitly said to me on Friday, if I was to check-in with my AA Platinum (oneworld Sapphire) membership and then present my Qantas Platinum card to access the Business lounge, I'd be directed down the haul to the Qantas Club.

 

[MEL_Traveller]

I don't think this is a change in the QFF T&C clauses... but rather an operational change for the airline?

i don't think that makes a difference. it is a decision by QF that affects QFFF members. at the moment the benefits such as lounge access only require you to show your membership card... if it is true that you must also have your QFFF number in the booking that is a material change. anyway... looks like a moot point if it is all going back to normal.

qantas is not immune to this double dipping themselves... back when we had anytime lounge access and the new Hong Kong QF business class lounge had opened I went to have a look... the lounge was dead quiet and I explained I was just going to peak inside for 2 seconds (fair enough following all the advertising we had received for it as part of our membership right?). I made it clear I was not going to stay.

lounge agent insisted on swiping my CX business class bp to give me access and wouldn't accept the QF plat card. I told him I didn't want cx billed for this two second visit to which I should be allowed free entry anyway, and they said no.

so I suspect they got their free $25 or whatever it is out if cx that day.

 

[ermen]

lounge agent insisted on swiping my CX business class bp to give me access and wouldn't accept the QF plat card. I told him I didn't want cx billed for this two second visit to which I should be allowed free entry anyway, and they said no.

so I suspect they got their free $25 or whatever it is out if cx that day.

They probably could bill CX as part of their oneworld agreements. But back in the anytime access days, I think they had to wear the cost themselves for non OW members - doubt they could have billed any third party without a prior agreement (try getting back the $25 from Kenyan Airways). All moot now.

Like what others have said - its probably a money grab by QF on QF flights. It predominantly affects other programme's elites on QF flights. For example

1/ EK Plat and QF Bronze takes QF flight. At checkin uses EK card which gets him F lounge + baggage perks. At lounge wants to change to QF for whatever reason. EK plat loses

2/ QF Plat and EK Blue takes EK flight. At checkin uses QF card to get all the perks. At lounge, agent refuses to change. Voila person goes to gate and gets EK gate agent to change.

I suppose it gets more complicated with codeshares...

 

[ComeFlyWithMe]

Be careful, though. Do you know which flights will accrue to which airline? I wouldn't necessarily take it for granted that, for example, that your AF flight will accrue to AF and your QF flight to QF. You may find that one of the FF numbers will be the automatic accrual number.

Luckily each leg is broken up so there is a separate check in for each airline - easy to change if BP is wrong. Flying through, I presume the transfer desk will be your friend.

So long as I have BPs with the right number on the right airline, they have to credit retrospectively if not automatic.

A bit easier in my case as AF doesn't partner with QF programmes and via-a-vis.

Also as I'm in J all the way, not too worried about loss of programme benefits, but could be tricky in Y.

 

[shearsense]

I'm currently investigating this issue and hope to have more information for you asap.

Would be great to get some sort of definitive answer on this....

 

[williamsf1]

Double dipping of points is almost impossible with QF. The FFN is captured in the flown segment data at flight close and then sent to the airline who owns that FFN. Some airlines who are on Amadeus use 2 FQT SSR codes ..... one is a FQTS - this is for services like lounge access/ add bags and other status benefits and the other is FQTV for points earn. As far as I know QF only use FQTV for both for

 

[Red Roo]

Qantas are very much committed to the oneworld Alliance, and sincerely apologise for any miscommunication from the lounge staff over the weekend.

The issues have since been identified and I’m happy to confirm that lounge access and accrual eligibility remains as noted in our Terms and Conditions on qantas.com.

You may continue to use various memberships to earn points in the one booking as long as they are not for the same flight. Our Reservations team can assist you with this on a Qantas booking.

I hope this helps, and the confusion hasn’t caused too much inconvenience.

 

[Danger]

Qantas are very much committed to the oneworld Alliance, and sincerely apologise for any miscommunication from the lounge staff over the weekend.

The issues have since been identified and I’m happy to confirm that lounge access and accrual eligibility remains as noted in our Terms and Conditions on qantas.com.

You may continue to use various memberships to earn points in the one booking as long as they are not for the same flight. Our Reservations team can assist you with this on a Qantas booking.

I hope this helps, and the confusion hasn’t caused too much inconvenience.

Many thanks for the clarification.

 

[k3nnis]

The. Red roo. So to confirm I can still change from Marco Polo to QFF at the lounge after check in? E.g syd-mel.

 

[Red Roo]

The. Red roo. So to confirm I can still change from Marco Polo to QFF at the lounge after check in? E.g syd-mel.

Lounge access conditions remain the same.

 

[MEL_Traveller]

miscommunication from the lounge staff?

i can't help but feel a bit sorry that they have been blamed for this. did they all collectively make it up without basis? it must have come from somewhere... someone other than lounge staff presumably drafted the original communication? if they ALL misinterpreted it then perhaps it was not written as best it could have been

 

[Aussie_flyer]

miscommunication from the lounge staff?

i can't help but feel a bit sorry that they have been blamed for this. did they all collectively make it up without basis? it must have come from somewhere... someone other than lounge staff presumably drafted the original communication? if they ALL misinterpreted it then perhaps it was not written as best it could have been

came from the same person who said asa's are going

 

[serfty]

Yes, that occurred to me as well. The only field I can remember is FQTV. Serfty has the knowledge on this one.

You can add more than one frequent flyer number into an itinerary in a GDS for each airline that is involved. So if you have a mixed itinerary where you fly QF and then a non-partner like LH your agent can send the QF number to QF and the star alliance program number to LH.

Qantas with Altea can have at least four different FF numbers registered against a segment (I have come across reference to 6).

The most common two used are for Accrual and Status.

FQTV is for FF accrual, this is where points and SC's are earned with QFF.

FQTS is for Status - this indicates in the booking what status a passenger is travelling under for a segment.

These fields are used across most of the major and minor GDS's. SABRE only has the FQTV notation available.

e.g. Monday at the LAX NZ lounge I had my earnings (FQTV) put to my Velocity account and used the status (FQTS) to retain my Airpoints Gold Elite in the booking.

How do you do this in practice though? Is it something only a travel agent can do? If I use the Manage Booking function on the QF, LH or SQ websites, it allows me to change FF details, but if I do so (with any of those websites) it applies the same FF details to the whole itinerary. It won't let me add more than one FF number.

I also tried adding my QFF number via the QF website, and then my KF number via the SQ website, but doing that removed my QFF number.

It is indeed fraught with peril - it was not done properly on a trip I had in March and I am still trying to get credit.

They key strokes after bringing up the booking with NZ are:

1/F/VA123456789 1/F/S/NZ87654321

I presume the former replaces all fields and the latter chances the FQTS.

 

[dajop]

miscommunication from the lounge staff?

i can't help but feel a bit sorry that they have been blamed for this. did they all collectively make it up without basis? it must have come from somewhere... someone other than lounge staff presumably drafted the original communication? if they ALL misinterpreted it then perhaps it was not written as best it could have been

One thing I note, my partner solved original problem by getting lounge staff to remove FF number altogether, and approaching gate staff, who were able to put in preferred FF number. On return MEL-SYD-SIN (BA code on QF metal connecting to BA metal), QF staff in MEL were unable to enter BA number back into booking. However on reaching SYD intl terminal, my partner approached BA checkin and were able to change without any problems.

Thanks, RedRoo, for providing an update that this is not official policy.

(now of course, this whole BA thing may well be unnecessary if QF flight from MEL to SIN was later than 10am, which was/is way too early - as QF code on EK can't be used on a oneworld ticket).

 

[Aussie_flyer]

Qantas with Altea can have at least four different FF numbers registered against a segment (I have come across reference to 6).

The most common two used are for Accrual and Status.

FQTV is for FF accrual, this is where points and SC's are earned with QFF.

FQTS is for Status - this indicates in the booking what status a passenger is travelling under for a segment.

These fields are used across the major and many minor GDS's.

e.g. Monday at the LAX NZ lounge I had my earnings (FQTV) put to my Velocity account and used the status (FQTS) to retain my Airpoints Gold Elite in the booking.

It is indeed fraught with peril - it was not done properly on a trip I had in March and I am still trying to get credit.

They key strokes after bringing up the booking with NZ are:

1/F/VA123456789 1/F/S/NZ87654321

I presume the former replaces all fields and the latter chances the FQTS.

Im not talking about having multiple ff numbers in the gds for one segment. Im talking about for different segments in the same pnr.

By the way sabre does not have FQTV and FQTS.

 

[Danger]

Qantas with Altea can have at least four different FF numbers registered against a segment (I have come across reference to 6).

The most common two used are for Accrual and Status.

FQTV is for FF accrual, this is where points and SC's are earned with QFF.

FQTS is for Status - this indicates in the booking what status a passenger is travelling under for a segment.

These fields are used across the major and many minor GDS's.

Do the GDSs used by MH and AA have this ability?

 

[serfty]

Yep, a different one or more for every segment is possible- hence:

... is travelling under for a segment.
...

Do the GDSs used by MH and AA have this ability?

As posted by Aussie_flyer, SABRE only permits the one (FQTV) so that counts AA out, I can't recall off-hand what MH use.

In any case, this thread is regarding Qantas.