Buying Velocity points

I got the email, max bonus for me is 35%.

Annoyingly, the email says I can purchase anywhere from 10,000 to 250,000 points to get a special bonus, but when I log in, the minimum is 20k points before the bonus kicks in.

I called the member service centre and they said reds and silvers get the bonus from 10k, golds and above it only starts at 20k.

The email - which is addressed to me by name with my gold status - is wrong.
 
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Boost your Points balance now
Boost your Points for less with up to 40% off when buying Points until 11:59pm AEDT, 21 October 2025. You can purchase as little as 15,000 Points and receive 20% off, or as many as 250,000 Points and receive 40% off.*
20% discount when you purchase 15k - 80k Points
30% discount when you purchase 90k - 150k Points
35% discount when you purchase 160k - 200k Points
40% discount when you purchase 210k - 250k Points

 

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