I think it is very clear that qantas want people to spend more money with them. The problem is the way they are marginalising those Y WPs. I could make about 2000 SC a year but it is just not worth giving all that to qantas. I am better off just making WP and getting DJ gold as well. Add to this the international changes, which many FFs here are saying that those change make other carriers more attractive and I am totally puzzled by the qantas strategy. You can't win the race by quitting.
As some others have said, I now see QF as a business looking for opportunities in the new and developing airline markets and not a business about providing a high level of customer satisfaction to their existing customers, that will drive a higher profit.
I guess developing new markets is more fun than fixing the problems that are driving customers away from them. It also gives the CEO more time to get the new business right, rather than being hauled over the coals about the existing business losing customers due to poor customer service and lack of responce to existing issues.
To me this is just more QF smoke and mirrors. Oh BTW AJ, building a new infrastructure is much easier than delivering a high value for the cost of real and delivered high quality customer service. One process involves putting together inanimate objects in interesting ways and is mostly done behind closed doors and the other involves openly and honestly dealing with living human beings and their issues, real or not and in a public arena. So far it is seen you can do the first and not the second.
I gotta say, to be fair, I was doing a 5 airline F taster to determine who I will now spend my money with. The choice was about quality of service and nothing else. Today's announcement just confirmed my belief. While I will continue to retain my WP status, probably with a few AA YUPs, flying with QF is now my last choice. MY only pity is the 3,200 SCs I earned last year. What a fool I was to post all those points to my QF account. But you live and learn.
Red Roo's continual non / evasive answers today to a simple question about the non delivery of a stated Platinum benefit was the last straw. So good by Qantas, or should I say ghost / shadow of Qantas, because this is not the Qantas I have known, loved and bragged about for years. May you rest in peace.