British Airways continues to close call centres

Discussion in 'Open Discussion' started by QF WP, Mar 27, 2006.

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  1. QF WP

    Moderator

    Jun 20, 2002
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    From a very reliable source in the industry, I received the following information:

    Apparently, BA want to have only 3 centres by Jan 2008 from what my source heard - One in the USA, one in Asia, and one in the UK. Doubt that is BA's only reasons (stated), but we'll probably not hear the rest of the real ones.

    BA will be very unpopular in the Caribbean after this and I feel sad for the KIN-based staff (having visited Jamaica in Dec 05/Jan 06).
     

  2. JohnK

    JohnK Veteran Member

    Mar 22, 2005
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    That seems to be the trend these days.

    It really does not matter where the call centre is located. I know it may mean a loss of jobs in some areas, like Kingston, but at the end of day if the service to the customer is not seriously disrupted it will be a good money saving decision.
     
  3. serfty

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    Nov 16, 2004
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    Many of these o'seas call centre operators I have had to deal consider they speak English, and that's generally true enough.

    However, the real problem is many of them cannot speak/understand "strine".
     
  4. MetroAir

    MetroAir Guest

    Reminds me of a 'FatFighters' scene from Little Britain :D
     
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