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Booking engine error re mASAs (Red Roo)

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Kangol

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So the time came for me to change an mASA today. I had a two segment U-U and wanted to change to U-P both on a different date. I have done this previously before June 30, 2014. Note that the booking (ie 6 character alpha-numeric code) stays the same, only the ticket number changes.

I refer to this quote below as reference:

Yes, changes are permitted as they always have been as per the applicable commercial fare rules, including rebooking into existing redemption classes where available.

http://www.australianfrequentflyer....e-had-success-call-51720-343.html#post1071898

Thing is, I was on the phone for 44 mins and didn't really get anywhere.
I was told that any changes to the whole booking are treated as the equivalent BFOD pricing, even if there is award availability. :shock:
There was also no option to change class, which was possible previously and there are no "applicable commercial fare rules" preventing such an occurrence in this case.
I could change the date of one segment only to the same class in order to keep the same pricing - which is what I ended up doing.

Obviously there is a lot of misinformation and there needs to be an official stance clarifying the issue.

Red Roo - can you comment? I've had numerous PM exchanges with you, with the promise of "someone will contact you today" which have been ignored.

This is a poor service by Qantas - as has been mentioned numerous times here, if QF want to get back in the black they need to up their game.
 
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ketsuzei

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I was told that any changes to the whole booking are treated as the equivalent BFOD pricing, even if there is award availability. :shock:

I was told essentially the same thing in May when asking about the changeability of a JASA booking post-simplification, but took reassurance from the Red Roo clarification you've quoted.

When booking a PASA today, I was told that prior to June 30, it can be changed free of charge provided that there is P availability, but that from July 1 any change would be priced at "fare of the day".

The person I spoke with was extremely competent, so I tend to believe that there is something worth listening to there.
 
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Kangol

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I was told essentially the same thing in May when asking about the changeability of a JASA booking post-simplification, but took reassurance from the Red Roo clarification you've quoted.

Thanks, but my example shows that it is not subject to "fare of the day" pricing - the change was something like $8 which provided a stopover...
 

Kangol

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An update: I enquired about a quote for changing the long haul from U to P (well, A technically) and was told due to the system being slow, I would get a call back to let me know once it had worked it out.

Two days later, I still don't have a response and call again.

I got it changed to U-P, both on the new date. :D Yes, P. Fare difference was as expected. I did get charged the $80 service fee but I don't think I'll bother because it is not worth the risk. Two birds and all.
I asked about the points/SC earn just to double check and was put on hold with the supervisor. The response was a definite yes to points/SC earn because the booking was made on or before 30 June 2014.
All hope is not lost!
 
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