So the time came for me to change an mASA today. I had a two segment U-U and wanted to change to U-P both on a different date. I have done this previously before June 30, 2014. Note that the booking (ie 6 character alpha-numeric code) stays the same, only the ticket number changes.
I refer to this quote below as reference:
http://www.australianfrequentflyer....e-had-success-call-51720-343.html#post1071898
Thing is, I was on the phone for 44 mins and didn't really get anywhere.
I was told that any changes to the whole booking are treated as the equivalent BFOD pricing, even if there is award availability. :shock:
There was also no option to change class, which was possible previously and there are no "applicable commercial fare rules" preventing such an occurrence in this case.
I could change the date of one segment only to the same class in order to keep the same pricing - which is what I ended up doing.
Obviously there is a lot of misinformation and there needs to be an official stance clarifying the issue.
Red Roo - can you comment? I've had numerous PM exchanges with you, with the promise of "someone will contact you today" which have been ignored.
This is a poor service by Qantas - as has been mentioned numerous times here, if QF want to get back in the black they need to up their game.
I refer to this quote below as reference:
Yes, changes are permitted as they always have been as per the applicable commercial fare rules, including rebooking into existing redemption classes where available.
http://www.australianfrequentflyer....e-had-success-call-51720-343.html#post1071898
Thing is, I was on the phone for 44 mins and didn't really get anywhere.
I was told that any changes to the whole booking are treated as the equivalent BFOD pricing, even if there is award availability. :shock:
There was also no option to change class, which was possible previously and there are no "applicable commercial fare rules" preventing such an occurrence in this case.
I could change the date of one segment only to the same class in order to keep the same pricing - which is what I ended up doing.
Obviously there is a lot of misinformation and there needs to be an official stance clarifying the issue.
Red Roo - can you comment? I've had numerous PM exchanges with you, with the promise of "someone will contact you today" which have been ignored.
This is a poor service by Qantas - as has been mentioned numerous times here, if QF want to get back in the black they need to up their game.