Book Now, Pay Later

[FlyboyAl]

Last night around midnight, I made a booking for mid May for ADL-SFO and LAX-ADL. Everything on-line was fine, but after I clicked CONFIRM to book now and pay later, I got a message saying one of the flights was full. So I went to click the "back" button, it did not go back to change the flight.
I tried to call QF, but 40 minutes later had no response, so gave up.
I think I had become "tired and irritable" by then!

This morning I called QF again and after 30 minutes got through to a FANTASTIC lady on the other end.
She couldn't see any problems with the booking and had no answer to the problem, but said she would pass the details to the IT staff.
She made notes that I wanted an exit seat, and pre-allocated me an isle bulkhead seat.
I have nothing but praise for her level of service, but regreatably, I don't remeber her name.
Later this PM I decided to pay for the ticket, but guess what - the "pay for it" site is down!!!!!
Called QF and they are aware of it and working on it.
Oh well, just another day I guess!!!!

 

[lovetravellingoz]

Glad to hear that you had great service.

However the QF site does seem to be down a lot lately......

 

[serfty]

... I decided to pay for the ticket, but guess what - the "pay for it" site is down!!!!!
Called QF and they are aware of it and working on it.
Oh well, just another day I guess!!!!

Yup, I had to pay for a booking by the 25th and could not do so online. Reported to to Qantas IT and they advised by email 2 hours later that it was a known issue and in the meantime, I would need to call on the 'phone to pay.

So I did - no phone booking fee was assessed, the $25 deposit was refunded by the next day and all is swwet.

One thing I did find is that you have up to 24 hours grace past the 'deadline' to finalise payment on held bookings.

 

[oz_mark]

One thing I did find is that you have up to 24 hours grace past the 'deadline' to finalise payment on held bookings.

...although in the past they have charged me the $25 even when I paid before the deadline. Got my $25 back eventually, but no explanation as to why.

 

[Warks]

Yup, I had to pay for a booking by the 25th and could not do so online. Reported to to Qantas IT and they advised by email 2 hours later that it was a known issue and in the meantime, I would need to call on the 'phone to pay.

So I did - no phone booking fee was assessed, the $25 deposit was refunded by the next day and all is swwet.

One thing I did find is that you have up to 24 hours grace past the 'deadline' to finalise payment on held bookings.

Yes I found they allowed an extra 24 hours when I didn't pay for my SYD-LAX bookings by the due date. I didn't pay anyway as I changed dates and lost $100 but thems the breaks.

 

[FlyboyAl]

Its now 3.20pm sat, and still can't pay - maybe they don't want my money!

 

[straitman]

Its now 3.20pm sat, and still can't pay - maybe they don't want my money!

Dream on :!:

 

[serfty]

Its now 3.20pm sat, and still can't pay - maybe they don't want my money!

If you want to do this trip then call.

They are generally aware of the problem; they may put you on hold to verify however.

 

[Commuter]

...although in the past they have charged me the $25 even when I paid before the deadline. Got my $25 back eventually, but no explanation as to why.

Sometimes, the system seems to fall down. 'No refund of $25' happened to me once as well, although a quick email to customer services resulted in a prompt apology and refund.

 

[oz_mark]

Sometimes, the system seems to fall down. 'No refund of $25' happened to me once as well, although a quick email to customer services resulted in a prompt apology and refund.

Wouldn't call the refund prompt (several weeks, and the system did send me an invoice for the $25, not that it was ever explained why it did that!)

 

[Cyclogenesis]

Its now 3.20pm sat, and still can't pay - maybe they don't want my money!

The Exec in charge of that project was made redundant

 

[Commuter]

Wouldn't call the refund prompt (several weeks, and the system did send me an invoice for the $25, not that it was ever explained why it did that!)

I should have put "Prompt apology, and then a refund a bit later" - sorry, my sentence wasn't very clear. It was prompt compared to SQ's though - promised 6 weeks turned into 6 months or whatever it was, and that was after a number of phone calls.