BestJet in Administration

Discussion in 'Travel News' started by williamsf1, Dec 18, 2018.

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  1. williamsf1

    williamsf1 Established Member

    Jun 1, 2010
    1,164
    233
    Berlin

  2. Scott K

    Scott K Member

    Sep 18, 2017
    235
    105
    MEL & BNE
    I used them a few times, got stung once when I miss-booked and had to change, resulting in an extortionate fee. Around the same time a friend got stung for a fee when their flight was changed by the airline, and Bestjet stung them too - even though it was just a change of aircraft.

    I stopped using them then, realising if there were issues, booking via the airline made it cheaper in the long run.

    I can’t say i’ll be sad to see them go.
     
    • Informative Informative x 1
  3. TheInsider

    TheInsider Established Member

    Jul 7, 2010
    2,025
    451
    NSW
  4. levelnine

    levelnine Member

    Nov 7, 2009
    263
    122
    It's a shame they have collapsed.

    They were often excellent for producing low prices that could be used to get the same price at qantas.com using Qantas' price guarantee.
     
    • Informative Informative x 1
  5. Virgin Bart

    Virgin Bart Established Member

    So, I've been stung.

    The facts:
    • Booked through BestJet
    • Booked on 31 October, got e-ticket 31 October
    • MEL-LAX-MEL booking on VA, VA ticket (795)
    • Called VA to reconfirm yesterday (19/12)
    • Ticket was "refunded" on 18/12
    • VA say booking is "refunded but not cancelled and not ok to fly" (whatever that means)
    • VA can't tell me if refund was from them to BJ, or from BJ to me
    • I'll give it a week, if no refund on my CC then I'll do a chargeback
    • BJ phone number, website and physical address are all shut.
    From FFA Facebook page I seem to be the only one that's had their ticket cancelled so I'm interested to read your comment
    .
    The worse part in all of this is that when i call VA they keep insisting I speak to BJ directly...
    Sigh.
     
    • Hugs Hugs x 2
  6. Virgin Bart

    Virgin Bart Established Member

    For those interested, I've just submitted a chargeback with Qantas Monday (credit card company).

    I'll keep this post updated.

    Fun and games
    31 Oct - flight booked
    18 Dec - ticket refunded to OTA, OTA in administration
    20 Dec - chargeback initiated
     
  7. cjd600

    cjd600 Active Member

    Oct 19, 2010
    891
    362
    Sydney
    Good luck, what a nightmare
     
  8. MH_fan

    MH_fan Established Member

    Apr 30, 2009
    1,480
    362
    Sydney, Australia
    Bought tickets through Bestjet in late Sep (before they changed hands). I think I'm ok. Nothing directly from the airline indicating that my tickets have been affected by them going under.
     
  9. MH_fan

    MH_fan Established Member

    Apr 30, 2009
    1,480
    362
    Sydney, Australia
    I don't get how they can cancel your ticket when you booked 7 weeks ago and had an e-ticket issued! I can understand if you bought your tickets within the last week that there'd be problems.
     
    • Agree Agree x 1
    • Informative Informative x 1
  10. TheInsider

    TheInsider Established Member

    Jul 7, 2010
    2,025
    451
    NSW
    If the ticket has been voided, then I suggest doing the chargeback straight away.
    There are people on Whirlpool that are stating there tickets have also been voided. Wil be up to the airline to change it over to this status, and considering it only really happened yesterday, there may be quite a process to void all the tickets.
     
  11. TheInsider

    TheInsider Established Member

    Jul 7, 2010
    2,025
    451
    NSW
    Because TA's don't pay their bills straight ayay. It could be 3-6 months before they actually send the money over to the airline.
    So when a flight gets 'ticketed', it will then be charged against an 'account', then invoices would be sent through.
     
    • Informative Informative x 3
  12. MH_fan

    MH_fan Established Member

    Apr 30, 2009
    1,480
    362
    Sydney, Australia
    I did not know that! I'll be keeping a close eye on my tickets then in case they mysteriously "disappear".
     
    • Agree Agree x 1
  13. TheInsider

    TheInsider Established Member

    Jul 7, 2010
    2,025
    451
    NSW
    There were another two OTA that also recently went bankrupt (can't remember the names), but every issued ticket (100%) were voided. From what QF did, they just charged the same amount but directly to the customer through the same PNR, while issuing a new ticket. Other airlines are just cancelling and making people rebook new tickets all together.
     
    • Informative Informative x 1
  14. BAM1748

    BAM1748 Senior Member

    Jul 22, 2008
    5,348
    1,976
    Sydney
    Neverwith anything on line the value is gone once the website is off.
    They wanted some money so request a few refunds.......
     
    • Informative Informative x 1
  15. MH_fan

    MH_fan Established Member

    Apr 30, 2009
    1,480
    362
    Sydney, Australia
    That is just outrageous and so dodgy!
     
    • Hugs Hugs x 1
  16. Seasoned Traveller

    Dec 20, 2018
    1
    0
    I never saw Rachel James in the Office at all, BestJet was started in 2012 and I only saw Michael James in the Office.
     
    • Informative Informative x 3
  17. JohnK

    JohnK Veteran Member

    Mar 22, 2005
    40,436
    8,807
    BNE, SYD and CNX
    Feel sorry for anyone involved.

    Very tempting to book some of these cheap fares but prefer to book direct with airlines.
     
    • Agree Agree x 1
  18. Must...Fly!

    Must...Fly! Established Member

    Jan 12, 2010
    2,917
    545
    Perth
    It does pay to be careful with OTAs. I generally won't book with them either, but if it's a lot cheaper just keep hunting around the various sites until I see the price at a somewhat reputable (or at least, solvent) OTA - aka one backed by Expedia or FCG.
     
    • Like Like x 1
  19. MH_fan

    MH_fan Established Member

    Apr 30, 2009
    1,480
    362
    Sydney, Australia
    When he shouldn't have been!
     
    • Agree Agree x 1
  20. Hvr

    Hvr Senior Member

    Jun 27, 2007
    8,114
    5,251
    MEL
    A good reason to always purchase tickets with a credit card.

    Is there anyway for a passenger to 'claim ownership' of a booking from the OTA via the airline? Or can the OTA cancel whenever they want even mid-trip?


    (I'm not affected but just wanted to know.)
     
    • Like Like x 1
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