Has anyone come across virgin blues "shrug off responsibility" way of dealing with baggage damage?
My wife had a pair of orthopaedic shoes damaged in the baggage. There was a dent mark on the toe cap area and they now cannot be used. Jeremy of the customer relations says that he "cant help because it cannot be proved that the shoes were damaged whilst it was under their control. Baggage does move in turbulence. As the bag itself was not damaged cant offer any compensation. Your baggage is supposed to protect the contents".
So what are we supposed to accept. That they take no responsibility unless one can prove that their handlers or agents caused it to be damaged? Ever seen how they dump luggage on the conveyor belt?
What a shallow and immoral way of doing business! I am disgusted.
May be a on time airline but way off the mark in ethical and moral behaviour.
My wife had a pair of orthopaedic shoes damaged in the baggage. There was a dent mark on the toe cap area and they now cannot be used. Jeremy of the customer relations says that he "cant help because it cannot be proved that the shoes were damaged whilst it was under their control. Baggage does move in turbulence. As the bag itself was not damaged cant offer any compensation. Your baggage is supposed to protect the contents".
So what are we supposed to accept. That they take no responsibility unless one can prove that their handlers or agents caused it to be damaged? Ever seen how they dump luggage on the conveyor belt?
What a shallow and immoral way of doing business! I am disgusted.
May be a on time airline but way off the mark in ethical and moral behaviour.