AVOD Compo

[Chucksta]

My friend was on SIN-PER on QF78.

During the flight, they were not able to initialise the AVOD system and appologised (essentially saying tough cough)

Don't expect AVOD working with any flight on an A330-300 which is near capacity. This is the 10th time I know someone who had to suffer 5 hours without any entertainment.

How on earth can QF charge more than SQ on the SIN-PER route and get away with this?

What can my friend do to try get some vouchers for him and his family?

thanks

Chucksta

 

[opusman]

This is the 10th time I know someone who had to suffer 5 hours without any entertainment.

Two words: iPod Touch

 

[simongr]

Two words: iPod Touch

Plus iSquint to convert Xvids to MP4

@Chucksta

I have had two levels of Compo from QF for this.

1 - Non working all flight - $300 voucher for flights - posted afterwards without me complaining. This was completely useless to me as all my flights are AAwards or pai by my business.
2 - Non working for the bulk of the start of the flight - given $100 for duty free/onboard shopping by the CSD at the end of the flight.

S

 

[oz_mark]

Don't expect AVOD working with any flight on an A330-300 which is near capacity.

[...]

How on earth can QF charge more than SQ on the SIN-PER route and get away with this?

If it is near capacity then obviously people are prepared to pay for it.

(but SQ do operate more flights SIN-PER, so maybe there is a reason QF only have two a day)

 

[JohnK]

What can my friend do to try get some vouchers for him and his family?

Send feedback to QF through their website explaining the situation. They should offer some sort of compensation if there was no AVod for the entire flight.

A couple of years ago I received a $100 voucher for a partially functioning IFE system on a SIN-MEL flight.

 

[cjg]

I fly regularly on the Sydney-Tokyo route which uses the A330s. I've had AVOD problems on a few flights and each time Qantas has given me travel vouchers in compensation (between $300-$500).

I would suggest contacting Qantas Customer Care either via email or phone and explain the situation. I would be surprised if they didn't provide something to compensate for the lack of AVOD.

Good luck and let us know the outcome.

 

[milehighclub]

The A330 has the better reliability than the 747 and even more reliable at full capacity. Seems you and your friends have some bad luck.

 

[tscharke]

sorry to say but dont hold your breath!

it has been 7 weeks now since I submitted my formal complaint after flying SYD-LAX in J without any seat power or AVOD for the entire flight! All I have received so far is an email 4 weeks ago stating that my correspondance has been forwarded to our customer care department for their attention!!!

Pathetic really! not to demonstrate basic customer relationship skills by replying in a timely manner simply shows they don't give a rats! and if they bothered to check my email address they would notice that the company that paid for the ticket is one of their biggest corporate customers!!!

 

[BAM1748]

The A330 has the better reliability than the 747 and even more reliable at full capacity. Seems you and your friends have some bad luck.

Personal opinion of course, but Boeing would be the preferred plane for me. Wonder if the movie was working on the Airbus that let the computer give everyone get a good close up view of the overhead lockers and ceiling last week.

 

[milehighclub]

Not a personal opinion at all - Like you, I am a Boeing Boy , but just a fact that the A330 aircraft has better reliability than the 747. The 747 system had to be designed into an existing setup - and that's why there was so many issues and complete failures when the 747's went to AVOD.

The A330 system was installed from scratch, which is why it generally runs with out problems.

Of course no aircraft is immune - I'm sure the A380 posts will eventually make it here however unlike the Rockwell Collins system a complete system restart takes about 8 minutes as opposed to nearly an hour with RC. And a individual reset takes around 30 seconds as opposed to 5 minute on RC.

The A380 IFE is designed to handle 1500 passengers. So if for some reason 2 of the 3 systems fail, the 3rd system can still handle the entire aircraft. There are also two servers.

So hopefully A380 failure is very few and far between.

 

[simongr]

The A330 system was installed from scratch, which is why it generally runs with out problems.

My failures were on the Airbus and the Boeing. I prefer the Airbus as it still seems to have the "new car smell" and I like the 2-2-2 seating in J and the overhead bins seem bigger (but there is no chance of sitting in F :-|)

 

[Danger]

I flew QF643 Perth to Sydney this morning on a 737. When the first boarding call was made it was accompanied with an announcement:

"as there is no in flight entertainment on this flight we invite passengers to collect a complimentary magazine at the gate."
​

I was quite impressed. There was an FA standing just beyond the boarding pass machine with a trolley of all sorts of new and current titles. On board the CSM apologised (twice) and said that the fault occured on the inbound flight.

Admittedly, we're not talking an overseas long haul flight with PTVs but I was nonetheless impressed with how Qantas handled it.

 

[adrian]

Plus iSquint to convert Xvids to MP4

@Chucksta

I have had two levels of Compo from QF for this.

1 - Non working all flight - $300 voucher for flights - posted afterwards without me complaining. This was completely useless to me as all my flights are AAwards or pai by my business.
2 - Non working for the bulk of the start of the flight - given $100 for duty free/onboard shopping by the CSD at the end of the flight.

S

Well, I feel ripped off.
2 weeks ago, SYD-JNB in J, got nearly to the end of the first movie before it packed it in. They tried to reset it, but no luck. So had 10 to 11 hrs without AVOD. The were very friendly, and tried to be helpful, but still... it was kinda boring.

At the end of the flight I asked if there was any compensation, and they gave me a Duty Free voucher for $50. I don't think I should have had to ask, and I think that $50 is a bit stingy, especially on such a long flight.

 

[simongr]

Crazy question, but did you check the voucher to make sure that it wasnt 2x$50 vouchers folded over... I made the same assumption and got a pleasant surprise

I am also OWE if that makes any difference... I was also the only one that it would not work for.

 

[WTL]

Well, I feel ripped off.
2 weeks ago, SYD-JNB in J, got nearly to the end of the first movie before it packed it in. They tried to reset it, but no luck. So had 10 to 11 hrs without AVOD. The were very friendly, and tried to be helpful, but still... it was kinda boring.

At the end of the flight I asked if there was any compensation, and they gave me a Duty Free voucher for $50. I don't think I should have had to ask, and I think that $50 is a bit stingy, especially on such a long flight.

Long haul J and thats all you got? Your fare was devalued by a lot more than fifty bucks that day. I wouldn't be leaving it at that.

 

[JohnK]

At the end of the flight I asked if there was any compensation, and they gave me a Duty Free voucher for $50. I don't think I should have had to ask, and I think that $50 is a bit stingy, especially on such a long flight.

When I had problems with IFE on a SIN-MEL flight in WHY I was offered a $50 duty free voucher by the CSM, without asking, and then received a $100 voucher from QF customer care after I sent feedback to them via the QF website.

I think you should send feedback to QF customer care regarding your experience. They are more likely to provide a voucher as compensation for lack of AVOD.

 

[clifford]

My partner and I flew Air NZ RAR-AKL C class on a 767 last week and the AVOD died before takeoff. Try as they might, they couldn't fix it, so they handed out NZD 2x30 vouchers to each business class pax. Pretty poor compensation IMHO.

A few weeks earlier, I was booked on a UA flight NRT-SIN which was cancelled and I was given a USD350 voucher, a Systemwide Upgrade (SWU) cert and a free night in a nice airport hotel with breakfast. I had no complaints about that compensation, and I did not even have to ask for it.

 

[adrian]

simongr - no, definitely only one voucher

johnk - I have just sent QF some feedback

Thanks!

 

[azza_1992]

How hard is it for Qantas to have a system that actually works properly.

I haven't had any major problems with QF IFE except the occasional "Try Again" message on the 747s but you'd think that Qantas would get something as important as IFE right. 10+ hours in Economy without AVOD is bad. Really bad.

 

[docjames]

I haven't had any major problems with QF IFE except the occasional "Try Again" message on the 747s but you'd think that Qantas would get something as important as IFE right. 10+ hours in Economy without AVOD is bad. Really bad.

It's known as Jetstar SYD-HNL.