Australian airlines fare poorly in global ranking of frequent flyer programs

This highlights, unfortunately, why any delay/cancellation scheme needs to be primarily about communication than compensation.

The passengers had no idea what to do or how to enforce their rights when they were standing at the airport.

Their contract of carriage was with United - which they didn’t know, and were unable to enforce.

Buying walk-up tickets on the spot? Shouldn’t have been necessary.

Buying walk-up tickets because they might lose one night’s accommodation in Rome? Did they contact their insurance company?

They have rights under the Montreal Convention and their contract of carriage, but no one told them.

So maybe the government has a point here.
 
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