Article: Qantas’ 24-Hour “Change of Mind” Policy

[AFF Editor]

Canonical URL

https://www.australianfrequentflyer.com.au/qantas-24-hour-fix-policy/

Qantas’ 24-Hour “Change of Mind” Policy is an article written by the AFF editorial team:

Qantas' 24-Hour "Change of Mind" Policy

If you change your mind about a Qantas flight booking, you can cancel within 24 hours for a full refund. You can also fix small mistakes at no cost on the day of booking.

www.australianfrequentflyer.com.au

You can leave a comment or discuss this topic below.

 

[Harrison_133]

Virgin do have a similar 24 hour cancellation policy. Can be found in the Guest Charter:

Cancelling without penalty

If you book a fare 7 days or more prior to your flight’s scheduled departure time, you may cancel your booking without penalty within 24 hours of making it, or hold a reservation at the quoted fare for 24 hours without payment. You can arrange this by calling our Guest Contact Centre.

Edit: just saw the "US only" bit... but from experience with the call centre, there is 24 hour policy for other bookings too.

Guest charter - customer service | Virgin Australia

Our Guest Charter describes our service commitment to you when you fly on Virgin Australia operated flights. Read more on the Charter here.

www.virginaustralia.com

 

[CaptJCool]

AFAIK Nor does it apply to CR rewards
DID a wrong booking date in 2024. Ouch change fees

 

[serfty]

AFAIK Nor does it apply to CR rewards
DID a wrong booking date in 2024. Ouch change fees

It this referring to Qantas or Velocity?

I have used the 24 hour cancel for Qantas classic rewards as recently as last year.

 

[CaptJCool]

It this referring to Qantas or Velocity?

I have used the 24 hour cancel for Qantas classic rewards as recently as last year.

Qantas
Clearly I didn’t know that at the time

Alas

 

[aaa99]

This was a gotcha for me...
"The first flight in your booking departs in 30 days or more"

 

[oz_mark]

AFAIK Nor does it apply to CR rewards
DID a wrong booking date in 2024. Ouch change fees

Depending on timing, you may be better off cancelling and rebooking. The change thing only goes to midinght same day. Cancellation is 24 hours. And of course, there are the other gotchas around more than 30 days etc