Anyone received online mall points lately?

Discussion in 'Qantas Frequent Flyer Program' started by deebens, Jun 14, 2018.

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  1. deebens

    deebens Member

    Dec 7, 2015
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    Gone onto 10 weeks for a purchase without any points posting. Received the confirmation on the day.
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    Anyone similar recently?
     
  2. mannej

    mannej Senior Member

    Mar 16, 2009
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    My last two purchases, 1 has landed but the other hasn't yet.

    The e-mail confirmation has changed from 30 days to 4-8 weeks, however saying that I do believe others are having issues with points landing.
     
  3. Mattg

    Mattg Senior Member

    Aug 21, 2011
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  4. Lolkkkj

    Lolkkkj Newbie

    Jun 14, 2018
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    Same! I bought almost every thing from DJ. I stop recept point since March. It is more than 8 weeks now.

    I usually click&collect, and I throw invoice.. Damn... spend around $5000 on DJ. Still wait for my 25000 Qantas points. I hate u, Qantas.
     
  5. There'sOnlyOneJimmy

    Jun 3, 2014
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    A data point...
    I made a purchase from Apple through the Mall on 24 March.
    I got the QFF confirmation email that the points were tracking on 25 March.
    The points finally hit my account on 13 June, 11.5 weeks after purchase.
    I hadn’t done any follow-up activity, the points arrived of their own accord (although I was getting close to sending an email inquiry...)
     
    • Like Like x 1
  6. Nisho

    Nisho Junior Member

    Apr 21, 2017
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    I used the Online Mall on 21/06/18 ... No confirmation e-mail etc. so I take it these points will be lost. Woolworths $40 online purchase; not too many points but this will put me off purchasing from the online store moving forward.
     
  7. mannej

    mannej Senior Member

    Mar 16, 2009
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    It can take a couple of days to receive the confirmation email.
     
  8. Nisho

    Nisho Junior Member

    Apr 21, 2017
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    Yeah, usually I have received it within 24 hours but with the ongoing issues.. we shall see :)
     
  9. Briar1078

    Briar1078 Member

    Dec 7, 2013
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    I bought from DJs via Online Mall on 25/5. Goods received the following week but the payment sat as 'pending' on my CC until 19/6. No email re the points but given the payment delay perhaps it will still arrive.

    Another purchase from 11/5 I did receive the confirmation email from Online Mall. 8 wks are up but given There'sOnlyOneJimmy's data point, I'll give it a bit longer.
     
  10. Paddy55

    Paddy55 Established Member

    Sep 30, 2006
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    I'm afraid I've found QF so hit and miss about points via Qantas Mall I rarely bother these days.
    It's not helped by the QF staff manning the FF Email Address being obviously overworked and pretty indifferent to small points claims (they just don't respond regularly).
     
  11. BenSQ380

    BenSQ380 Junior Member

    Apr 23, 2012
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    This weekend I got a bucket load of points from Kogan that I'd been waiting on for about 6 weeks. After that I checked my Business Rewards account to see if DIY point transfers were back, which they were. (it'd been call centre assist since the big web update).

    Hopefully that's a sign that things are returning to normal. Good luck all.
     
  12. Croupier

    Croupier Member

    Apr 30, 2015
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    Does anyone know if points will credit if you shop through the mall on Apple and then select the interest free payment option with say goMastercard ?

    I can not see anything in the T&C’s that would prohibit this.

    But I’m dubious as this isn’t clear cut and well it’s Qantas...
     
  13. deebens

    deebens Member

    Dec 7, 2015
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    Got the blah blah cookies, give us your whole order response.

    I would have assumed that given i received the confirmation of the purchase back through the online store, that was a given.
     
  14. sumthinfornuthin

    sumthinfornuthin Established Member

    Aug 7, 2004
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    I ordered through DJ's in April when they had a 7 or 10 points per dollar offer.
    No points
    Contacted DJ's..said not their problem contact Qantas FF
    Contacted Qantas FF, got a prompt reply..."had I activated cookies.." what a stupid question when I had already told them that I had other points from EBay & Kogan post and all booked the same. Once I replied over a week ago I have heard nothing.
    not giving up there is 2,000 points at stake.
     
  15. oz_mark

    oz_mark Enthusiast

    Jun 30, 2002
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    Did they track at all? Are they in your shopping history?
    Online Shopping Program - How it works | Qantas Online Mall
     
    • Informative Informative x 5
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  16. sumthinfornuthin

    sumthinfornuthin Established Member

    Aug 7, 2004
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    THANKYOU !!!! I was not aware of that link. Yes they are sitting there PENDING along with others back to the beginning of April.
    Great vestibule of knowledge on this site !
     
    • Agree Agree x 1
  17. twiningb

    twiningb Member

    Sep 2, 2015
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    I specifically asked an agent in a previous query about missing points (and no confirmation email) whether a page like this existed, and she said no.

    And...it shows that I have been stiffed on the two transactions I didn't get emails for.
     
  18. Denali

    Denali Established Member

    Sep 17, 2012
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  19. Monya Meow Meow

    Jun 18, 2018
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    Thanks for the link, I never knew it existed.
    I made a couple of purchase from Rebel Sports via the mall back in May but when I login under that link, my shopping history is blank.
    Any idea what that means?
     
  20. deebens

    deebens Member

    Dec 7, 2015
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    Thanks, I got two in the constipation queue.
     
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