Anyone received online mall points lately? | Australian Frequent Flyer
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Anyone received online mall points lately?

deebens

Member
Joined
Dec 7, 2015
Messages
219
Gone onto 10 weeks for a purchase without any points posting. Received the confirmation on the day.

Anyone similar recently?
 

mannej

AFF Supporter
Joined
Mar 16, 2009
Messages
9,535
My last two purchases, 1 has landed but the other hasn't yet.

The e-mail confirmation has changed from 30 days to 4-8 weeks, however saying that I do believe others are having issues with points landing.
 

Lolkkkj

Newbie
Joined
Jun 14, 2018
Messages
2
Same! I bought almost every thing from DJ. I stop recept point since March. It is more than 8 weeks now.

I usually click&collect, and I throw invoice.. Damn... spend around $5000 on DJ. Still wait for my 25000 Qantas points. I hate u, Qantas.
 
Joined
Jun 3, 2014
Messages
352
A data point...
I made a purchase from Apple through the Mall on 24 March.
I got the QFF confirmation email that the points were tracking on 25 March.
The points finally hit my account on 13 June, 11.5 weeks after purchase.
I hadn’t done any follow-up activity, the points arrived of their own accord (although I was getting close to sending an email inquiry...)
 

Nisho

Member
Joined
Apr 21, 2017
Messages
107
I used the Online Mall on 21/06/18 ... No confirmation e-mail etc. so I take it these points will be lost. Woolworths $40 online purchase; not too many points but this will put me off purchasing from the online store moving forward.
 

mannej

AFF Supporter
Joined
Mar 16, 2009
Messages
9,535
I used the Online Mall on 21/06/18 ... No confirmation e-mail etc. so I take it these points will be lost. Woolworths $40 online purchase; not too many points but this will put me off purchasing from the online store moving forward.
It can take a couple of days to receive the confirmation email.
 

Briar1078

Member
Joined
Dec 7, 2013
Messages
440
I bought from DJs via Online Mall on 25/5. Goods received the following week but the payment sat as 'pending' on my CC until 19/6. No email re the points but given the payment delay perhaps it will still arrive.

Another purchase from 11/5 I did receive the confirmation email from Online Mall. 8 wks are up but given There'sOnlyOneJimmy's data point, I'll give it a bit longer.
 

Paddy55

AFF Supporter
Joined
Sep 30, 2006
Messages
1,448
I'm afraid I've found QF so hit and miss about points via Qantas Mall I rarely bother these days.
It's not helped by the QF staff manning the FF Email Address being obviously overworked and pretty indifferent to small points claims (they just don't respond regularly).
 

BenSQ380

Intern
Joined
Apr 23, 2012
Messages
52
Flights
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This weekend I got a bucket load of points from Kogan that I'd been waiting on for about 6 weeks. After that I checked my Business Rewards account to see if DIY point transfers were back, which they were. (it'd been call centre assist since the big web update).

Hopefully that's a sign that things are returning to normal. Good luck all.
 

Croupier

Member
Joined
Apr 30, 2015
Messages
337
Flights
My Map
Does anyone know if points will credit if you shop through the mall on Apple and then select the interest free payment option with say goMastercard ?

I can not see anything in the T&C’s that would prohibit this.

But I’m dubious as this isn’t clear cut and well it’s Qantas...
 

deebens

Member
Joined
Dec 7, 2015
Messages
219
Got the blah blah cookies, give us your whole order response.

I would have assumed that given i received the confirmation of the purchase back through the online store, that was a given.
 

sumthinfornuthin

AFF Supporter
Joined
Aug 7, 2004
Messages
1,502
I ordered through DJ's in April when they had a 7 or 10 points per dollar offer.
No points
Contacted DJ's..said not their problem contact Qantas FF
Contacted Qantas FF, got a prompt reply..."had I activated cookies.." what a stupid question when I had already told them that I had other points from EBay & Kogan post and all booked the same. Once I replied over a week ago I have heard nothing.
not giving up there is 2,000 points at stake.
 

oz_mark

AFF Supporter
Joined
Jun 30, 2002
Messages
17,647
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I ordered through DJ's in April when they had a 7 or 10 points per dollar offer.
No points
Contacted DJ's..said not their problem contact Qantas FF
Contacted Qantas FF, got a prompt reply..."had I activated cookies.." what a stupid question when I had already told them that I had other points from EBay & Kogan post and all booked the same. Once I replied over a week ago I have heard nothing.
not giving up there is 2,000 points at stake.
Did they track at all? Are they in your shopping history?
Online Shopping Program - How it works | Qantas Online Mall
 

sumthinfornuthin

AFF Supporter
Joined
Aug 7, 2004
Messages
1,502
THANKYOU !!!! I was not aware of that link. Yes they are sitting there PENDING along with others back to the beginning of April.
Great vestibule of knowledge on this site !
 

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