Answered - Annual fee [waived when 'threatening' to cancel?] | Australian Frequent Flyer
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Answered Annual fee [waived when 'threatening' to cancel?]

akky

Intern
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Jul 25, 2013
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Hi anyone had any luck getting full refund of the annual fee when threatening to cancel the card.
 

robd

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Hi anyone had any luck getting full refund of the annual fee when threatening to cancel the card.
Yes. I rang to cancel back in March and they waived the fee.

I wasn't threatening to cancel, I wanted to cancel.
 

kpc

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+1 rang earlier in year to cancel....annual fee waived to keep her custom. She then asked whether the annual fee could be waived for life:p...was told to ring back next year!
 

ashleyn

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+1 rang earlier in year to cancel....annual fee waived to keep her custom. She then asked whether the annual fee could be waived for life:p...was told to ring back next year!

Yes, every year. Does anyone pay this fee ?
 

burmans

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Yes, every year. Does anyone pay this fee ?
Same with me, I regularly ring up every year to cancel and they persuade me to keep by waiving the fee. Of course I legitimately dont really have that much use for the card preferring to send points to SQ.
 

rweir

Member
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Nov 3, 2011
Messages
157
Hi anyone had any luck getting full refund of the annual fee when threatening to cancel the card.
yes, call and say "I'd like to get my payout figure" (whether you owe money or not), and you'll get put through to the right department with little effort.
 

casanovawa

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I took this card out when it was first launched and near the end of the 1st year called up and threatened to cancel but they wouldn't waive the fee... I probably only put $10,000 or so through the card as i put most of my purchases/bills etc through my 1.5 point ANZ amex... So it might depend on how much you spend on it as to how much they want to keep you, or else maybe they have lightened up after maybe lots of people cancelled at the end of the first year...
 

coles525

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Yes, only did it last month or so...

Wait, theres more......

Decided to get another card only last week or so, which has now been used...

Canceled my original card, and they put the balance onto the lastest card...

1) pro rata refund (seems the full amount NOT charged ;) )
2) credit balance of other card.

Same bank, same card, but brand new account/bonus points.
 

burmans

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Yes, only did it last month or so...

Wait, theres more......

Decided to get another card only last week or so, which has now been used...

Canceled my original card, and they put the balance onto the lastest card...

1) pro rata refund (seems the full amount NOT charged ;) )
2) credit balance of other card.

Same bank, same card, but brand new account/bonus points.
Now that you have to love!
 

deka2

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Oct 22, 2009
Messages
738
Received my statement last Friday showing the Annual Fee

Rang up today and asked to cancel the card, citing Annual Fee.

No Fee waiver offered, so I cancelled it.

May reapply in a couple of months and get the 16,000 QFF points.

Probably only put about $5k and $10K Tax on it last year.

Move On.
 

wxxnxs

Active Member
Joined
Nov 20, 2008
Messages
615
Received my statement last Friday showing the Annual Fee

Rang up today and asked to cancel the card, citing Annual Fee.

No Fee waiver offered, so I cancelled it.

May reapply in a couple of months and get the 16,000 QFF points.

Probably only put about $5k and $10K Tax on it last year.

Move On.
Did they refund the annual fee to you?
 

deka2

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Oct 22, 2009
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Yes, was told a new statement with a nil balance would be posted out
 

jukebox333

Member
Joined
Jan 27, 2011
Messages
470
Received my statement last Friday showing the Annual Fee

Rang up today and asked to cancel the card, citing Annual Fee.

No Fee waiver offered, so I cancelled it.

May reapply in a couple of months and get the 16,000 QFF points.

Probably only put about $5k and $10K Tax on it last year.

Move On.
Hmmm. Same situation with me - noticed the fee, remembered the nice girl last year told me to call back this year to get it waived again....

Called up, mentioned I wanted to discuss the fee - but did not threaten to cancel - and was told (without asking) they can only waive it once a year, and that I'd need to call back on 19th December as I had already had it waived on the 18th December last year (seriously!).

So I asked if they could call me back, and they said yes - and took my contact number. I shall await their call.

FWIW I have never paid the annual fee on that card yet.
 

Duffa

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Have paid this fee for past two years!! Will ring this time and cancel if fee waiver not offered.
That'll still leave me with 12 cards, so plenty of points opps still available
 

serfty

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Work associate rang up to cancel and for the third year in a row was offered fee waiver.

He reckons he put $20k through it last year.
 

puppysparkes

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Joined
Sep 29, 2011
Messages
1,556
I was offered the fee waiver today but happily cancelled. They didn't bother to suggest any other HSBC cards either.
 

jukebox333

Member
Joined
Jan 27, 2011
Messages
470
Okay, just to follow up on this: I did indeed get a call from HSBC customer service today (Phillipines, I am guessing?), and a credit was issued for my annual fee for the third year running without hesitation, and the promise that it would be done so again next year...

Considering I'd forgotten about it already, I was rather impressed they chased it up.

Two thumbs up from me. :D
 

grussellt

Active Member
Joined
Mar 18, 2008
Messages
904
As long as you ring once a year and ask nicely this appears to be fee-free card.
 

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