- Jun 17, 2016
Just an update to my previous post. It turns out the waiving of the fees is not straight forward. I ended up with the $169 fee as a transaction which then landed on a statement due 1 December. I rang up and was told that the fee "has" to go through and only after payment of the fee they reverse it, so I have to pay my statement of $169 on 1 December (have no other trans as I paid the previous balance out) and then wait until 6 December for my account to be credited $169. Went around in circles for a while to no avail as the strange process also mentioning that wasn't the process explained in the original phone call. Oh well, will have to wait for the credit.