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Amex Travel Credit - covid implication

glasszon

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Jul 30, 2015
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518
I got $800 worth of Amex Travel credit that will expire in December. Given there's virtually no chance of me being allowed to travel outside Melbourne before the end of this year, do anyone know what options are Amex offering to people?

I hear you can request extension to the travel credit, but will the travel credit remain if I downgrade the explorer card to a no AF version?
 

SOPOOR

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Jan 12, 2009
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I've read in a few places that any travel credit expiring before dec 31 will get an extension for 3 or 6 months.

I have travel credits expiring in jan and feb so that counts me out

I'm hoping for an extension, as with no idea on travel in 2021, I cant book any hotels
 

Spongbob

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Sep 11, 2011
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I received this message from AMEX last week:

"Due to the current circumstances, we are further extending the expiry date on your Travel Credit to 31 March 2021. Remember, you can book for travel up to 10 months in advance. There is no need for you to call or take any action as the extended expiry date will be automatically reflected in your online travel account from 5 January 2021. All other terms and conditions for your annual Travel Credit remain the same."
 

zig

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Apr 9, 2007
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1,752
I received this message from AMEX last week:

"Due to the current circumstances, we are further extending the expiry date on your Travel Credit to 31 March 2021. Remember, you can book for travel up to 10 months in advance. There is no need for you to call or take any action as the extended expiry date will be automatically reflected in your online travel account from 5 January 2021. All other terms and conditions for your annual Travel Credit remain the same."
I also received this email from Amex extending the travel credits.
 

glasszon

Active Member
Joined
Jul 30, 2015
Messages
518
I received this message from AMEX last week:

"Due to the current circumstances, we are further extending the expiry date on your Travel Credit to 31 March 2021. Remember, you can book for travel up to 10 months in advance. There is no need for you to call or take any action as the extended expiry date will be automatically reflected in your online travel account from 5 January 2021. All other terms and conditions for your annual Travel Credit remain the same."
I got that email too, I wonder whether the travel credit extension will remain if I switch the card from explorer to one of the no annual fee card.
 

Kremmen

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Mar 25, 2007
Messages
119
I used my travel credit to book a flight that it will now be impossible to take. Does anyone have any experience with whether they are waiving any of the refund fees and such?
 

madrooster

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I used my travel credit to book a flight that it will now be impossible to take. Does anyone have any experience with whether they are waiving any of the refund fees and such?
If the flight booked meets the airline's refund policies, eg. flight cancelled, then yes, they are waiving their service fees (along with the airline penalty).
 

Kremmen

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Mar 25, 2007
Messages
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If the flight booked meets the airline's refund policies, eg. flight cancelled, then yes, they are waiving their service fees (along with the airline penalty).
The flight is not cancelled. It's within WA, which I can't enter in the first place.

And it was paid with my travel credit, which would have originally expired by now, but would be extended to March if I'd not booking anything with it.
 

Daver6

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When my flight was refunded, the travel credit has a 12 month validity from the date I received the refund.

If Amex/the airline won't play ball, can you claim it on your travel insurance perhaps?
 

Kremmen

Member
Joined
Mar 25, 2007
Messages
119
Sounds promising. I'll see how it goes. I never bother with travel insurance for domestic trips and I doubt anyone would cover Amex travel credits anyhow. (The flight was $1 less than my travel credit, so there is no cash component.)
Result: Because it's Virgin, I get a travel credit and wait and see whether it's ever usable.
 
Last edited:

Mr H

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Dec 5, 2013
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I had a flight booked to MNL at the end of this month using part cash and part Amex travel credit. I have since cancelled my Amex card. I have just been advised by Amex Travel that my flight has been cancelled and was offered a full refund including the travel credit as a bank cheque. That was a pleasant surprise.
 
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