Amex "I'm going to cancel my card" - bonus points given thread.

RAM

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Jan 30, 2011
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3,185
I have tried that path but negative. Did not get any offers and was straight away asked to confirm if the card can be cancelled. I ended up keeping the card.
Was that the first time you'd asked?

Many CC companies keep track of every user interaction 'to improve the experience' officially. Reality, they use it to know which customers blink.

If your credit is good, and have a partner with equally good credit aka CC applications get approved - then cancel that card AFTER you've already changed all DDs to another card or cards. With most DDs that is a painless experience you can do online by logging into the power, gas, water, phone etc accounts.

Ideally you have a few CCs, including no annual fee ones such as 28 Degrees, Coles MC etc. Typically our approach is to spread the DDs over the cards that have no fees for DDs and equally suffer no fees from the merchant for using them for DDs (cuts out using Amex for a couple of ours).

That way, it is only a matter of switching 2 or 3 DDs from one card to others BEFORE calling up to discuss cancelling your card.

If you customer record shows you repeatedly calling up to ask, getting declined, not cancelling and having more than 1 or 2 DDs set-up then you're unlikely to EVER get offered a retention bonus.

Compare that to a customer who has removed all DDs recently as if in preparation to shut down the account....
 

knagelli

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If you customer record shows you repeatedly calling up to ask, getting declined, not cancelling and having more than 1 or 2 DDs set-up then you're unlikely to EVER get offered a retention bonus.
aah , I missed that point.

However I had called up only once and as I had to use up travel credit I ended up keeping the card. But I will definitely move all my DD's to different card before calling them again so I know if they are for real not having any retention offers tagged against my account.
 

RAM

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aah , I missed that point.

However I had called up only once and as I had to use up travel credit I ended up keeping the card. But I will definitely move all my DD's to different card before calling them again so I know if they are for real not having any retention offers tagged against my account.
Also timing of call vs when the annual fee is due, or has just been charged.
 

QF029

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Jul 6, 2010
Posts
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Has anyone cancelled recently and if so did you get a pro-rata refund? I'm thinking it's time to get rid of my Plat Charge and start the 12 month wait for another AMEX sign up bonus.

If so does it make any difference if you've used your travel credit? I haven't yet so I guess I would book something quickly with it.
 

Dr Ralph

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Has anyone cancelled recently and if so did you get a pro-rata refund? I'm thinking it's time to get rid of my Plat Charge and start the 12 month wait for another AMEX sign up bonus.

If so does it make any difference if you've used your travel credit? I haven't yet so I guess I would book something quickly with it.
18 months. Not 12 months.
 
Joined
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Well... first reply here. Platinum since 2019, next annual fee due on 11 Dec 2021.

I called first time on 8 Nov which was two statements before the annual fee posts. Said 'I'd like to cancel my card', representative asked 'Are you looking for canceling your card today?', I said 'I'm just wondering if the annual fee makes sense next year and I'm also considering cancellation.'

OK I made a mistake, should have answered 'Yes, l'm looking for cancellation today.'

Anyways, called second time on 16 Nov, the next statement will post my next yr annual fee. 'Yes, l'm looking for cancellation today.', got instant offer 150k from a team called 'customer care' (last time heard nothing about this team. It seems connected me to a different team when choosing card cancellation this time).

Then I mentioned that the part of the reasons was last time I called I got nothing but the option to downgrade my card. Alright the representative said (I don't know if it's some kind of format or script) 'Oh she should have offered you the points coz it's there just in the system.'

IDK, good news is 150k (makes my MR over 700k) so I can take advantage of 25% bonus QF points. Happy here anyways.
 
Last edited:

wsthong

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Jan 22, 2008
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Well... first reply here. Platinum since 2019, next annual fee due on 11 Dec 2021.

I called first time on 8 Nov which was two statements before the annual fee posts. Said 'I'd like to cancel my card', representative asked 'Are you looking for canceling your card today?', I said 'I'm just wondering if the annual fee makes sense next year and I'm also considering cancellation.'

OK I made a mistake, should have answered 'Yes, l'm looking for cancellation today.'

Anyways, called second time on 16 Nov, the next statement will post my next yr annual fee. 'Yes, l'm looking for cancellation today.', got instant offer 150k from a team called 'customer care' (last time heard nothing about this team. It seems connected me to a different team when choosing card cancellation this time).

Then I mentioned that the part of the reasons was last time I called I got nothing but the option to downgrade my card. Alright the representative said (I don't know if it's some kind of format or script) 'Oh she should have offered you the points coz it's there just in the system.'

IDK, good news is 150k (makes my MR over 700k) so I can take advantage of 25% bonus QF points. Happy here anyways.
Have you been given some points in the past as retention?
Post automatically merged:

Well... first reply here. Platinum since 2019, next annual fee due on 11 Dec 2021.

I called first time on 8 Nov which was two statements before the annual fee posts. Said 'I'd like to cancel my card', representative asked 'Are you looking for canceling your card today?', I said 'I'm just wondering if the annual fee makes sense next year and I'm also considering cancellation.'

OK I made a mistake, should have answered 'Yes, l'm looking for cancellation today.'

Anyways, called second time on 16 Nov, the next statement will post my next yr annual fee. 'Yes, l'm looking for cancellation today.', got instant offer 150k from a team called 'customer care' (last time heard nothing about this team. It seems connected me to a different team when choosing card cancellation this time).

Then I mentioned that the part of the reasons was last time I called I got nothing but the option to downgrade my card. Alright the representative said (I don't know if it's some kind of format or script) 'Oh she should have offered you the points coz it's there just in the system.'

IDK, good news is 150k (makes my MR over 700k) so I can take advantage of 25% bonus QF points. Happy here anyway
Have you been given some points in the past as retention? They refused to offer me any points as retention cause they offered me in 2020.
 
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Have you been given some points in the past as retention?
Post automatically merged:



Have you been given some points in the past as retention? They refused to offer me any points as retention cause they offered me in 2020.
Didn’t try last year. I just forgot.

But my friend got 150k last year when he was with Amex only less than two years back then. Of course nothing this year.
 

RAM

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Didn’t try last year. I just forgot.

But my friend got 150k last year when he was with Amex only less than two years back then. Of course nothing this year.
Moral of the story - only every 2nd year.

BUT having lots of DDs set-up massively weakens your bluff unless you are prepared to go through with it. Curiously enough, currently 120,000 point offer for referral & 20,000 points for referree - so if your partner could open an account....

As it may be only every 2nd year (at best for retention offer) then it is a trade-off vs waiting 18 months to re-apply.
 

tlam

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Apr 19, 2016
Posts
165
My Plat charge card will be renewed in the next few days. Just called the Plat Concierge number to ask if there are any offers on my account or I am thinking to cancel it, she asked me the reason why I answered that the pandemic is getting worse, not travelling much next year probably. She checked the computer and just 5 seconds later she immediately offered me 200,000 pts to keep the card. Yes, yes I would like to take the advantage of the offer, I told her. She told me the points will be applied to my account without 24h.

This is the second year they offered me 200,000 pts, last year I got the same offer and I also posted here. Happy weekend!
 

Daver6

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My Plat charge card will be renewed in the next few days. Just called the Plat Concierge number to ask if there are any offers on my account or I am thinking to cancel it, she asked me the reason why I answered that the pandemic is getting worse, not travelling much next year probably. She checked the computer and just 5 seconds later she immediately offered me 200,000 pts to keep the card. Yes, yes I would like to take the advantage of the offer, I told her. She told me the points will be applied to my account without 24h.

This is the second year they offered me 200,000 pts, last year I got the same offer and I also posted here. Happy weekend!

Confirming this was the concierge and not the account team? Whenever I've tried to contact concierge for anything non-concierge they just fob me off to the relevant team.
 

daft009

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My Plat charge card will be renewed in the next few days. Just called the Plat Concierge number to ask if there are any offers on my account or I am thinking to cancel it, she asked me the reason why I answered that the pandemic is getting worse, not travelling much next year probably. She checked the computer and just 5 seconds later she immediately offered me 200,000 pts to keep the card. Yes, yes I would like to take the advantage of the offer, I told her. She told me the points will be applied to my account without 24h.

This is the second year they offered me 200,000 pts, last year I got the same offer and I also posted here. Happy weekend!
Well done!
What sorta spend do you average?
 

sietes

Member
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Oct 29, 2007
Posts
189
Just got onto chat to cancel my Qantas Ultimate card after about 3 years with an average monthly spend around 8k. Was offered 15k points to stay. I cancelled.
 

jakeseven7

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Joined
Sep 9, 2005
Posts
9,539
Just got onto chat to cancel my Qantas Ultimate card after about 3 years with an average monthly spend around 8k. Was offered 15k points to stay. I cancelled.

Why didn’t you just accept it get the points transfer them out then cancel?
 

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