Well... first reply here. Platinum since 2019, next annual fee due on 11 Dec 2021.
I called first time on 8 Nov which was two statements before the annual fee posts. Said 'I'd like to cancel my card', representative asked 'Are you looking for canceling your card today?', I said 'I'm just wondering if the annual fee makes sense next year and I'm also considering cancellation.'
OK I made a mistake, should have answered 'Yes, l'm looking for cancellation today.'
Anyways, called second time on 16 Nov, the next statement will post my next yr annual fee. 'Yes, l'm looking for cancellation today.', got instant offer 150k from a team called 'customer care' (last time heard nothing about this team. It seems connected me to a different team when choosing card cancellation this time).
Then I mentioned that the part of the reasons was last time I called I got nothing but the option to downgrade my card. Alright the representative said (I don't know if it's some kind of format or script) 'Oh she should have offered you the points coz it's there just in the system.'
IDK, good news is 150k (makes my MR over 700k) so I can take advantage of 25% bonus QF points. Happy here anyways.