ALL Accor+ Explorer Membership Discussion

[DejaBrew]

Think it is this scenario, dining out when not a guest in house @prozac

I'm positive that I've been dudded on more than one occasion by this. Think I'll need to pay much closer attention in the future.

 

[History]

fyi if you forgot to ask for a receipt, and you've paid with a bank card, taking a screenshot of it on your bank account's transaction page, and providing the date + what you ordered, was enough for Accor to add some points into my account. I have been to the Tenerary Bar twice now... and twice, I've had to follow up!
You may have to provide the last four digits of your bank card, granted.

 

[Jenya]

I've been dudded on more than one occasion

But how its even possible to understand if you've been dudded or not? The points statement doesn't distinguish between points earned from the room rate and restaurant spending charged to the room account.
I am not even sure ANY points from restaurant included in this transaction.

 

[DejaBrew]

But how its even possible to understand if you've been dudded or not? The points statement doesn't distinguish between points earned from the room rate and restaurant spending charged to the room account.
I am not even sure ANY points from restaurant included in this transaction.
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I'm talking about points earned when dining and not being a current guest staying at the hotel.