ALL Accor+ Explorer Membership Discussion

[DejaBrew]

Think it is this scenario, dining out when not a guest in house @prozac

I'm positive that I've been dudded on more than one occasion by this. Think I'll need to pay much closer attention in the future.

 

[History]

fyi if you forgot to ask for a receipt, and you've paid with a bank card, taking a screenshot of it on your bank account's transaction page, and providing the date + what you ordered, was enough for Accor to add some points into my account. I have been to the Tenerary Bar twice now... and twice, I've had to follow up!
You may have to provide the last four digits of your bank card, granted.

 

[Jenya]

I've been dudded on more than one occasion

But how its even possible to understand if you've been dudded or not? The points statement doesn't distinguish between points earned from the room rate and restaurant spending charged to the room account.
I am not even sure ANY points from restaurant included in this transaction.

 

[DejaBrew]

But how its even possible to understand if you've been dudded or not? The points statement doesn't distinguish between points earned from the room rate and restaurant spending charged to the room account.
I am not even sure ANY points from restaurant included in this transaction.
View attachment 504422

I'm talking about points earned when dining and not being a current guest staying at the hotel.

 

[prozac]

Probably mentioned up-thread but when you join you will earn 5,000 QFF pts.



This is equivalent to $208 discount if you were to buy the points on the Qantas site.


Many AFFers may also be able to claim the ALL Accor+ Explorer subscription against business income or indeed investment income. If you travel for an investment inspection, an investment property perhaps, then the subscription is a legitimate deduction, but make sure you discuss with your accountant.

 

[csg001]

Probably mentioned up-thread but when you join you will earn 5,000 QFF pts.

View attachment 505005

This is equivalent to $208 discount if you were to buy the points on the Qantas site.
View attachment 505006

Many AFFers may also be able to claim the ALL Accor+ Explorer subscription against business income or indeed investment income. If you travel for an investment inspection, an investment property perhaps, then the subscription is a legitimate deduction, but make sure you discuss with your accountant.

Travel costs has been non-deductible since 1 July 2017 for residential rental properties unless you operate a "business of letting rental properties" >> ATO. You need a new accountant if your one is letting you claim the tax deduction.

 

[prozac]

Travel costs has been non-deductible since 1 July 2017 for residential rental properties unless you operate a "business of letting rental properties" >> ATO. You need a new accountant if your one is letting you claim the tax deduction.

Yes I know that travel is out for residential. I have commercial / industrial investments, but others may have other types of investments that allow travel claims.

 

[prozac]

I signed up to Accor+Explorer yesterday in part to take advantage of the 3x rewards points promotion which finishes today.

Earn up to 3X bonus on hotel stays

Enjoy 2X ALL Accor Reward points on 1–2 night stays and 3X on 3+ nights at participating hotels. Bookings close 3 May 2026.

all.accor.com

I booked with Mantra for a 4 night stay in June and then cancelled a parallel booking made when I was a lowly Classic level, saving $302. Now Gold until end of December 2027. In one 4 night booking I have saved almost the total cost of the Accor+Explorer subscription. Better than I had anticpated.

 

[woolton]

Another newbie question. My membership ends on 30 June and I am contemplating whether to use the automatic renewal payment, which has a discount of $40. However, when I joined, I got 2000 points. Can anyone who has been a member for longer than me please tell me whether these points offers (or perhaps a bigger discount) are regular, or should I just bite the bullet and use the automatic payment? I might add that I will definitely rejoin as I have got great value this year.

 

[serfty]

Another newbie question. My membership ends on 30 June and I am contemplating whether to use the automatic renewal payment, which has a discount of $40. However, when I joined, I got 2000 points. Can anyone who has been a member for longer than me please tell me whether these points offers (or perhaps a bigger discount) are regular, or should I just bite the bullet and use the automatic payment? I might add that I will definitely rejoin as I have got great value this year.

One thing to note is that it can be better to wait until the beginning of the month of your next planned stay before renewing.

So, unless you have a stay in July, then you could wait.

 

[woolton]

One thing to note is that it can be better to wait until the beginning of the month of your next planned stay before renewing.

Ah, so the subscription lasts for 12 months from that month, I assume.
If so, I will indeed wait.
Thanks for that.

 

[prozac]

Ah, so the subscription lasts for 12 months from that month, I assume.
If so, I will indeed wait.
Thanks for that.

Your subscription lasts until the end of the month in which you signed up. I joined on 2 May and my profile indicates I am enrolled until 31/05/27.

 

[woolton]

Your subscription lasts until the end of the month in which you signed up. I joined on 2 May and my profile indicates I am enrolled until 31/05/27.

Thanks a lot for confirming.

 

[Deborah66]

I am not sure which Accor Forum to post this on - so will give this a go. I am an Explorer Plus Gold member and I stay regularly at a resort, where I own an apartment (so not booking the stay through them) HOWEVER I eat at the restaurant and go to the bar regularly - I get the discount, as I give my card each time, but I never get any points attributed to my ALL account. Is this correct? I thought I was supposed to get points for NON-STAY food and beverage. When I contacted them after a 6 week stay (!!!) they told me I had to provide an individual receipt for every meal, not my bank statement where it clearly stated 'P..... Food and Beverage' as the charge. It is a lot of points for a 6 week stay................I have recently had a 3 week stay, and the same thing - no points at all. Have I got it wrong? Is the discount the benefit and nothing else? Thanks to the Brains Trust.........

 

[markis10]

You get points for eating in theory, but because you use explorer for the discount they often forget to get the All card details which attribute the points, so ask for a receipt and then do a manual claim

 

[Deborah66]

Is it just me or is Accor really poor at crediting points to restaurants outside of a stay? Maybe it's the fault with the individual hotel, but I've been at the Ternary Bar at Darling Harbour twice now, and in each case, I had to file a missing points alert to Accor. What about everyone else?

Same issue for me with a 6 week stay at Peppers in Palm Cove and another 3 week stay last month - NO points at all. I contacted Accor, with my bank statements from the 6 week stay where it clearly stated 'Food & Beverage', but they wanted an individual receipt for every meal and drink to give me the Missing Points - on my recent 3 week stay, I kept receipts but no points yet............

 

[Deborah66]

I'm talking about points earned when dining and not being a current guest staying at the hotel.

I had the same issue - 6 week stay and no dining points, but they would NOT accept the bank statement where it clearly stated Food and Beverage. Again, 3 week stay recently - no Accor Points for any F & B. But I did get the discount, so we know they entered the transaction.

 

[markis10]

But I did get the discount, so we know they entered the transaction.

The discount is not related to getting points, two different card numbers needed to achieve both.

 

[Deborah66]

The discount is not related to getting points, two different card numbers needed to achieve both.

AHhhhh- so I have to give my Explorer Plus to get the discount and then my other ALL GOLD card to enter the points? That seems like it might be too hard for the servers, but will give it a try next trip.

You get points for eating in theory, but because you use explorer for the discount they often forget to get the All card details which attribute the points, so ask for a receipt and then do a manual claim

Thank you so much

 

[markis10]

Changes posted today :

Log in or sign up to view

See posts, photos and more on Facebook.

www.facebook.com

Credit to Facebook group admin linked

As of today, new Terms and Conditions have been released for Accor+ Explorer, replacing the ones released on changeover day, 1 October.

These changes impact a few significant areas, while leaving most of the terms unchanged or simply clarified. I have done a comparison and summarised for members to help understand the update which has been in the pipeline since December.

Explorer countries added - A major change to the area covered by Explorer is moving from the presence being in Asia Pacific to 22 Participating countries including the UAE. The list of Participating countries for stay and dine offers (except the 15% Explorer Rate which is global) - Indonesia, Korea (South)- Republic, Thailand, Vietnam, Mainland China, Cambodia, Hong Kong, Singapore, Japan, India, Malaysia, Macau, Philippines, Laos, Myanmar, Mongolia, Maldives, Australia, French Polynesia, New Zealand, Fiji, and United Arab Emirates

RHR - Red Hot Rooms now bookable on an availability basis, rather than limited availability. They could be early bird bookings or spontaneous last-minute offers that are made available exclusively to Explorers on All.com or in-App.

Stay Plus is not combinable with qualified rate types such as friends and family rates. Stay Plus covers the standard (entry level) room type and covers the available most expensive night and; where booked as part of a package, the stay plus night is room-only, exclusive of meals and beverages. A major change with Stay plus is moving from the most expensive night being the stay plus, to complimentary night applies to the most expensive night for which Stay Plus is available. This means Stay Plus availability can be restricted, rather than freely available as per the October terms. The most expensive night needs to actually be available in the hotel to be able to book it, otherwise the stay plus applies the other night, and where a minimum 3 night booking is required, it applies to the second most expensive available night, if the most expensive isn’t available.

“A Stay Plus FREE Night may be subject to availability at participating hotels, which is managed according to revenue management practices, including but not limited to, blackout dates, minimum stay restrictions and standard (entry level) rooms’ occupancy. Accor Plus aims to make the Stay Plus FREE Night benefit available for the majority of nights in a calendar year; however, availability cannot be guaranteed for specific hotels or dates. (Clause 6.5 b)
Also, for Stay plus, members cannot book overlapping stays, use Stay Plus on multiple rooms, split reservations to maximise benefits or transfer the benefit to anyone, member benefit is for the member only to stay and Accor may cancel bookings that violate these rules.

The stay plus benefit is valid for the duration of the ALL Accor+ Explorer Membership until the last day of the month, shown as the Membership Expiration Date; and must be booked, and redeemed (specifically, the check-out date must be prior to or on the last day of the ALL Accor+ Explorer Membership), within a member's subscription year. Your Stay Plus FREE Night benefit must be used within the Membership year, and any unused Stay Plus FREE Night benefits will be forfeited at the end of the Membership year and will not be extended.

Bonus status nights - The terms for receiving the 30 Status nights are that they are applied the next day after purchase or renewal, though the wording is a little vague, using the term effective subscription date, and it remains to be seen exactly how that will be applied, hopefully it will continue to be on day after the renewal is paid.

The bonus night cap is clearly stated as a limit of 30 bonus Status Nights awarded across all memberships held will be counted. While there has been confusion around China membership bonus nights being added over the cap, China is an Accor + and we can anticipate this anomaly from last year will definitely be addressed.

Auto Renew - Auto renew is confirmed as applied to all members joining or renewing after 1 October and has to be specifically opted out of should you want manual renewal, and the onus is on the member to opt out and to also make sure they renew on time.

Digital - Digital Cards and Vouchers are the only accepted membership cards and vouchers now.

Booking cancellations - Booking cancellation timeframes are now able to be set by the hotel, rather than a blanket 6 pm the day before, so be aware to check all cancellation conditions.