ALL Accor+ Explorer Membership Discussion

[Brissy1]

Speaking of which, can we get a plastic one? I detest handing over my phone to show the card number.

Agree. Once I gave up my ph, he needed help inputting something and before I realised what he was doing, he went into another room with my ph.
Ended up yelling at him to bring my ph back.
Edit... asked, with rapidly increasing volume

 

[aikman]

You can always write or print the card number on a paper card or piece of paper and show or hand that over to staff.

 

[prozac]

Speaking of which, can we get a plastic one? I detest handing over my phone to show the card number.

https://help.accorplus.com/hc/en-au/articles/51395866233241-Can-I-get-a-physical-card-sent-to-me

 

[Deborah66]

Yes correct, $50 dining credit for both. I think it's a unique link to everyone though. I had it sent in an email

Well dear friends, I contact ACCOR by email and I received a response from an Accor agent in India who offered me the opportunity to refer a friend IN INDIA and receive a $50 dining voucher. So, I called the Australian contact customer care line and was told that the offer was INVITATION ONLY and that it was not available to anyone who did not have the email and link. I discussed that maybe I had deleted the email if it was some time ago but my friend had just asked me to refer her - the response was oh well, it is not available and we can not check account by account. I asked for the criteria for choosing who was invited and who was not to receive this link - we sent it to people who are frequent referrers - if you had referred many people, you would have got the link. Did not seem very interested in helping at all. But offered that if I referred 3 people and they all joined up, I would get a reward of some kind. Don't really feel very valued at this moment........

 

[HappyFlyerFamily]

Well dear friends, I contact ACCOR by email and I received a response from an Accor agent in India who offered me the opportunity to refer a friend IN INDIA and receive a $50 dining voucher. So, I called the Australian contact customer care line and was told that the offer was INVITATION ONLY and that it was not available to anyone who did not have the email and link. I discussed that maybe I had deleted the email if it was some time ago but my friend had just asked me to refer her - the response was oh well, it is not available and we can not check account by account. I asked for the criteria for choosing who was invited and who was not to receive this link - we sent it to people who are frequent referrers - if you had referred many people, you would have got the link. Did not seem very interested in helping at all. But offered that if I referred 3 people and they all joined up, I would get a reward of some kind. Don't really feel very valued at this moment........

Got an email today about "Final Reminder: Up to 25% Off" being a reminder to book at 25% off for some properties - at the bottom it had a referral link for the $50 dining voucher. So perhaps check emails from ALL AccorPlus Explorer [email protected]

 

[Highway23]

Possibly a dumb question, but for those who've signed up for the complimentary ALL+ Explorer membership via AMEX Platinum... when you enrol it asks for you exiting membership number. Did you need to supply your ALL+ Member Number, or your ALL+ Explorer Member Number (which seem to be different)?

Have tried searching through but couldn’t find this aspect - was your annual fee refunded/pro rated?

 

[Deborah66]

Got an email today about "Final Reminder: Up to 25% Off" being a reminder to book at 25% off for some properties - at the bottom it had a referral link for the $50 dining voucher. So perhaps check emails from ALL AccorPlus Explorer [email protected]

Thank you - I received that. It is a bit confusing as you have to click on it, and then send the address link to a friend. Let's see if it works - have sent to my friend who wanted to join. Thanks for alerting me - I completely missed it on the bottom of the email.

 

[DejaBrew]

Have tried searching through but couldn’t find this aspect - was your annual fee refunded/pro rated?

Negatory Will ensure that doesn’t happen next time around though.

 

[ellen10]

I am looking at booking a Hertz car rental and I can add my Accor number for a loyalty bonus. Which number would I enter? The Accor gold number or the the other ALL number. They are different.

 

[dairyfloss]

I am looking at booking a Hertz car rental and I can add my Accor number for a loyalty bonus. Which number would I enter? The Accor gold number or the the other ALL number. They are different.

The ALL Gold card. The Explorer is just for dining discounts

 

[ellen10]

The ALL Gold card. The Explorer is just for dining discounts

Thanks @dairyfloss

 

[esseeeayeenn]

Does anyone have an email address for support?
I have driven myself crazy trying to find one on the website and in the app.
In 3 years I have only received 3 StayPlus nights (should have been 2 x 3 = 6?).
I didn't receive any when I renewed on 1 October 2025.

 

[markis10]

Does anyone have an email address for support?

[email protected]

Keep in mind in the past there were various levels of membership that gave 0, 1 or 2 stay plus

 

[jase05]

Does anyone have an email address for support?
I have driven myself crazy trying to find one on the website and in the app.
In 3 years I have only received 3 StayPlus nights (should have been 2 x 3 = 6?).
I didn't receive any when I renewed on 1 October 2025.

Was only 1 free night per year for Accor Plus.
Changed to the current system on October 1st last year

 

[esseeeayeenn]

[email protected]

Keep in mind in the past there were various levels of membership that gave 0, 1 or 2 stay plus

Thanks I eventually found a link to a web form via the "your benefits" page - very strange place to put it, rather than on any support page.
And yes I think my membership only gave 1 per year, but I should have received two for 2025/2026 when I renewed on 1 November 2025.

Was only 1 free night per year for Accor Plus.
Changed to the current system on October 1st last year

Thanks as noted above - I am now chasing the 2 for this year.

 

[esseeeayeenn]

[email protected]

Keep in mind in the past there were various levels of membership that gave 0, 1 or 2 stay plus

Sadly this email address is now replied to by an AI.
Which did not understand the question.
Does anyone have a phone number for Accor ALL support?

 

[Ade]

Noticed that we have a new territory in AUS - Jervis Bay Territory (JBT) ?

 

[esseeeayeenn]

Noticed that we have a new territory in AUS - Jervis Bay Territory (JBT) ?

View attachment 517479

This is actually a thing,

The Jervis Bay Territory (JBT; /ˈdʒɜːrvɪs, ˈdʒɑːr-/)[2][3][4] is an internal territory of Australia.[5] It was established in 1915 by the transfer of jurisdiction from the state of New South Wales to the federal Commonwealth of Australia,[6][7] in order to give the federal government control of a port in the vicinity of the landlocked Australian Capital Territory (ACT).[8]

 

[SYD]

This is actually a thing,

The Jervis Bay Territory (JBT; /ˈdʒɜːrvɪs, ˈdʒɑːr-/)[2][3][4] is an internal territory of Australia.[5] It was established in 1915 by the transfer of jurisdiction from the state of New South Wales to the federal Commonwealth of Australia,[6][7] in order to give the federal government control of a port in the vicinity of the landlocked Australian Capital Territory (ACT).[8]

But essentially part of the ACT.

 

[esseeeayeenn]

But essentially part of the ACT.

Not really.
As far as I understand, the link with the ACT is purely historical.
There was even an agreement to excise a rail corridor from NSW to construct a rail line between the two.
But this never came to fruition and I don't think there are any surviving links between them.
It is under the direct control of the Commonwealth Government, not the ACT Government.
It is administered by the Commonwealth Department of Infrastructure, Transport, Regional Development, Communications, Sport and the Arts (since 2022).