Aeroplan and TK

[RooFlyer]

I know 'availability' on various airlines through various FF schemes come and go for various reasons, so hopefully someone can guide me here.

I went to use Aeroplan miles on TK IST-ATH for J in November. The only choices I'm being given are Aegean Air in whY or some ridiculous choices on Air Serbia/Austrian Air via Belgrade and Vienna!

So is there an 'issue' with TK on Aeroplan at the moment - that may be resolved in time? Or is TK rarely offered on Aeroplan?

In other words - should I wait to see what happens, or look at a revenue seat?

 

[I love to travel]

Check United - if availability is on there for the flight you want, ring Aeroplan and they can sometimes see things that are not on the website

 

[Tiki]

I noticed that over the last year it's hard to find TK awards on Aeroplan even for short haul in Y. I used to easily find TK to the Gulf States up to a year ago. I'd stay a day or 2 in the UAE for shopping and then get QR back to BNE. Actually it's hard to find TK through any partners.

 

[RooFlyer]

Check United - if availability is on there for the flight you want, ring Aeroplan and they can sometimes see things that are not on the website

Thanks - wow ... its a long time since I used my Milage Plus account! Only Agean options.

Google suggests calling Aeroplan, so I shall.

 

[MEL_Traveller]

I have found some limited TK options coming up on line… RAK-DOH comes up, but AMS-DOH doesn’t. So there doesn’t seem to be any easily identifiable pattern.

As mentioned above, some availability doesn’t show and you can sometimes call to get it.

 

[Bbjai]

Did calling work?
Did calling work?

 

[Brissy1]

Issue might be the route rather than the airline.

I booked 3 x J seats online (yes 3 on the same flight) to Greece on TK using Aeroplan points, IST- Thessaloniki, a few months ago for flights on this Sunday (ah, must online check-in soon). Although I didn't get my preferred flight time, getting a later time but still ok and surprised to get 3 x J on an A320 l think.

IST-ATH might be more popular.

 

[I love to travel]

Issue might be the route rather than the airline.

I booked 3 x J seats online (yes 3 on the same flight) to Greece on TK using Aeroplan points, IST- Thessaloniki, a few months ago for flights on this Sunday (ah, must online check-in soon). Although I didn't get my preferred flight time, getting a later time but still ok and surprised to get 3 x J on an A320 l think.

IST-ATH might be more popular.

Read elsewhere TK have pulled reward seats to a lot of *A partners in the last few weeks,

 

[RooFlyer]

Did calling work?
Did calling work?

Haven't gotten around to it yet

Read elsewhere TK have pulled reward seats to a lot of *A partners in the last few weeks,

Yes, I feared that might be the case. Must call.

 

[Bbjai]

I can’t even find economy flights on the Syd to ISr route

 

[Bbjai]

I can see reward seats for economy in TK on united but obviously 10 days behind. I will try and call up and see if they see at least economy

 

[Pele]

A word of warning with trying to book TK on Aeroplan. I noticed TK from SIN-SYD was available on the days i needed. I bought points, went to book it and it errors out after entering passenger and credit card information. Tried app and wesbite, multiple days, multiple credit cards. I rang the Aeroplan helpdesk and, as a 50K member waited an hour, and got to speak to a bloke who said yeah the info they are are getting from TK is wrong. I told him i wanted a refund as i just dropped $3k to buy points to buy these tickets. On hold again and basically he said no as they recently changed their T's and C's so no refunds. He escalated it to a supervisor who would revert in 48 hours. To say im not happy is an understatement. Told him they need to pull all the TK seats off Aeroplan if they arent bookable. Wasted my afternoon on this.

 

[MEL_Traveller]

A word of warning with trying to book TK on Aeroplan. I noticed TK from SIN-SYD was available on the days i needed. I bought points, went to book it and it errors out after entering passenger and credit card information. Tried app and wesbite, multiple days, multiple credit cards. I rang the Aeroplan helpdesk and, as a 50K member waited an hour, and got to speak to a bloke who said yeah the info they are are getting from TK is wrong. I told him i wanted a refund as i just dropped $3k to buy points to buy these tickets. On hold again and basically he said no as they recently changed their T's and C's so no refunds. He escalated it to a supervisor who would revert in 48 hours. To say im not happy is an understatement. Told him they need to pull all the TK seats off Aeroplan if they arent bookable. Wasted my afternoon on this.

Thanks for the report.

TK disappeared for quite a while on aeroplan. we booked and flew earlier this year, no issues. Availability in the website was fine. But that was just from Europe to Doha to catch the VA flight home.

Interesting to hear they changed their terms and conditions for the points refund… my understanding was that they were never refundable once completed. And that’s going back for as long as I’ve been buying points in the various programs.

Let us know what they say! Aeroplan seems to be pretty good… even accommodating people on Air Canada when flights on partner airlines have been cancelled. So maybe there’s hope!

 

[Pele]

This kind of nonsense is why I stopped using Avianca Life miles many years ago.

 

[MEL_Traveller]

This kind of nonsense is why I stopped using Avianca Life miles many years ago.

Agree.

The lesson from avianca was - in the end - to not buy or transfer miles unless the seats were confirmed as available.

I don’t think aeroplan is alone in this phantom availability.

There was also some previous discussion that if TK was showing available on say United’s booking engine (but not on Aeroplan), there was at best a 50% chance the Aeroplan call centre would be able to book it.

 

[lovestotravel]

A word of warning with trying to book TK on Aeroplan. I noticed TK from SIN-SYD was available on the days i needed. I bought points, went to book it and it errors out after entering passenger and credit card information. Tried app and wesbite, multiple days, multiple credit cards. I rang the Aeroplan helpdesk and, as a 50K member waited an hour, and got to speak to a bloke who said yeah the info they are are getting from TK is wrong. I told him i wanted a refund as i just dropped $3k to buy points to buy these tickets. On hold again and basically he said no as they recently changed their T's and C's so no refunds. He escalated it to a supervisor who would revert in 48 hours. To say im not happy is an understatement. Told him they need to pull all the TK seats off Aeroplan if they arent bookable. Wasted my afternoon on this.

I just got a flood of alerts for SIN-SYD/MEL in J were available for mid Jan 2027

4 seats on each flight...

I assume these were the flights ?

 

[lovestotravel]

Agree.

The lesson from avianca was - in the end - to not buy or transfer miles unless the seats were confirmed as available.

How can you do this ?