In the last two weeks I have had to contact Qantas on three occasions regarding separate issues with an upcoming return trip to NZ. The calls were 6 to 7 days apart and made between 0800 and 1000 AEST. After the standard pre-recorded prompts and messages I was , on each occasion , connected to a CSA (coincidently all in CPT) just after the first "ring" ! All calls were handled with clarity and in a timely manner and resolved to my satisfaction in less than ten minutes. Should I buy a Lotto ticket ?