Was awarded 6,000 bonus points - in 3 lots of 2x1000, and they have removed 9,000 - in 3 lots of 3,000, 1 lot on 1 day, 2 the day after.
Rang up AMEX, they looked through, and yes, they have made another mistake, they will reconcile, and the 3,000 points too many removed will be returned within 5 days.
I don't think the MR systems are very stable (at all), and not just the AMEX end.
Slight OT for this thread, but another example of flakey AMEX MR system processing follows.
Found a system error a few months back that looked like a great way to get free points (but called up and got them to sort it out, because I am sure they would have reconciled and caught up in the end - it took about 3 months and a few calls to get it resolved).
What happend, was a transfer of points to Malaysian Enrich. Was done online. Points went through fine to Malaysian within a couple of days (actually within advertised times), and were duly used for confirming upgrades. A couple of weeks later (after the end of month), AMEX MR is updated with "Request rejected by partner", and the points are returned. Somebody at AMEX decides it must be because there is no "MH" in front of the number, makes a change, and sends points off again. Later send some more points (more tickets needed), and guess what? - "Request rejected by partner". Who knows how long it would have taken AMEX to work out if they weren't prompted, but the redemption rate was looking pretty good for a while
. Had to get things sorted, because we were ending up with excess points in Enrich (and not in AMEX depending on who was processing what), and don't know when we will be on MH again, and would prefer to leave them all consolidated.
I don't know they have actually fixed the problem either, I think someone has just manually processed corrections at both ends to get points balances back to what they should be, but they were successfully reversed out of Enrich and returned to AMEX somehow.